Sending us your log file
If you encounter an error message, send us your log file so we can assess the error and provide you with the best solution.
- Click the Xmarks icon.
- Xmarks Settings will appear.
- Select the “Advanced” tab.
- Under “Logging”, check “Enable Logging”.
Attach your log as a .txt file or .zip file to a support ticket.
- In the address bar, type “about:debugging” and press Enter.
- Make sure that “Enable add-on debugging” is enabled.
- Find Xmarks in the list and click the “debug” link. You may be asked to allow a “remote connection”, please allow this. A new window will open for the developer console.
- In the developer console, choose the “console” tab
- Copy and paste this log into a plain text document and send it in a zip file.
- Go to chrome://extensions and click the Options button to open the Settings window
- Select the Advanced tab and look for instructions, or just see the instructions in the advanced section below
- In Internet Explorer, double click on the Xmarks logo in your task bar
- Click on the “Advanced” tab, and click “Show Log File”. This will open up your Xmarks logfile in a new window
- Copy-and-paste the file into a text file and attach it to your support ticket.
Locating your Log File the hard way via the Disk
The file is called xmarks.log. It’s kept in your Firefox profile directory. See https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data to find your profile directory.
- To see log output, go to chrome://settings/extensions and click the link to inspect the background.html view for Xmarks. (Note: if you don’t see the option to inspect anything, you’ll need to check the “Developer mode” box at the top and click the grey arrow to the right of the Xmarks icon.)
- Click the Console Tab. Any Chrome errors will be printed in red.
- Left click and drag your cursor over the log to select all the content listed or Ctrl+S to save the entire log in Windows, Command+S on Mac. Then, Ctrl+C to copy.
- Paste the data into a plain text document and attach it to your ticket.
The log file is stored in your Xmarks user directory. To find this directory you’ll need to open regedit:
- You can open regedit by opening the Start menu and typing regedit into the text box.
- Once regedit is open you’ll need to navigate to: HKEY_CURRENT_USER\Software\Xmarks\IEToolbar\Settings
- In that folder there shoold be a setting named userdir. Double click on the setting and copy the location.
- Hit cancel to close the dialog and then paste the location in Windows Explorer. There shoold be a file called xmarkslog.txt in that directory.
The log file is stored in your home directory under Home: Library: Xmarks: xmarks.log.txt
Debug info Log
- Bookmark Manager Basics
- Premium Features
- Chrome Troubleshooting
- Disabling a Proxy Server
- Duplicate Bookmarks
- Forgotten Password
- Internet Explorer Troubleshooting
- Password Manager
- Sending Us Your Log File
- Uninstalling and Deleting