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Introduction

[accordion openfirst=true clicktoclose=true scroll="true"]
[accordion-item title="Introduction" id="h0"]
 



Welcome to the Xmarks Helpdesk! This guide will walk you through the basics of using Xmarks including how to sync and backup bookmarks, sync different profiles, sharing bookmarks with family and friends, and secure password sync.


Downloading Xmarks:


We recommend that you download from the main download page. Simply click download to initiate the installation process. Using the installer, you will be able to create your Xmarks account.


An alternative way to create an Xmarks account:




  1. Go to http://login.xmarks.com/account/create_account.
  2. Enter your desired username, email and password.

  3. Click "Create Account".



[/accordion-item]
[accordion-item title="Sync your Bookmarks" id="h1"]
 

Once you have installed the Xmarks plug-in, you can manually sync your bookmarks from all supported browsers.




  1. Simply click the Xmarks icon.

  2. Select "Synchronize Now".


Note, by default, automatic synchronization is enabled and will sync every hour.


[/accordion-item]
[accordion-item title="System Requirements" id="h2"]
 

Xmarks currently supports the following operating systems, web browsers, and mobile devices.



[tabbed_section]
[tab title="Operating Systems"]
 

[/tab]
[tab title="Web Browsers"]
 

[/tab]
[tab title="Mobile Devices"]
 

[/tab]

For our release notes please click here.

[/tabbed_section]
[/accordion-item]
[accordion-item title="Add Another Computer" id="h3"]
 

Once you install Xmarks on your other computers, it will work seamlessly in the background to keep your data in sync.

To install Xmarks on another computer and start synchronizing:


  1. On your other computer, go to www.xmarks.com.

  2. Click "Install Now".

  3. In the setup wizard, select "Yes, I am a registered Xmarks user".

  4. Enter your username and password.

  5. Repeat these steps on all of your computers.


 
[/accordion-item]
[/accordion]

Download Xmarks

Bookmark Manager Basics

[accordion openfirst=true scroll=true clicktoclose=false]
[accordion-item title= "Bookmark Manager Basics" id="h0"]
 

Xmarks is a bookmark manager that helps users add, edit, view, sync and share bookmarks through the convenience of a browser extension.



Xmarks offers a number of convenient features, including:



 
[/accordion]

 

 

 

Your Xmarks Icon

[accordion openfirst=true scroll=true clicktoclose=true]

[accordion-item title="Your Xmarks Icon" id="h0"]
 

Once you have installed Xmarks, an icon will appear in your browser


xmarksiconwin7 (1)

The location of the icon differs within each browser:




The Xmarks icon gives you immediate access to all major features of Xmarks. After logging into Xmarks, clicking on the Icon will drop down a toolbar menu where you can use the following features:




[/accordion-item]
[accordion-item title="Xmarks Settings" id="h1"]
 
[tabbed_section]
[tab title="Status"]
 
Status
 

View your current sync status, view account status, report a bug and view Xmarks release notes. Selecting the respective options performs a manual sync, signs out of Xmarks, and runs the Xmarks setup wizard.


[/tab]
[tab title="Sync"]
 
Sync
 

View and manage your Synchronization Types and Synchronization Options:




[/tab]
[tab title="Restore"]
 
Restore-Firefox
 

This feature restores your bookmarks to an earlier version. You can preview and restore from any of the previous bookmark sets safely backed up in your Xmarks web account.


The Restore Tab is only present in Account Setting for Firefox. In all other browsers, this feature is  located in my.xmarks.com under "Tools" > "Explore and Restore Old Bookmarks".


[/tab]
[tab title="Profiles"]
 
Profiles
 

Use sync profiles to keep sensitive bookmarks where they belong. Create and manage sync profiles at my.xmarks.com. Then choose a profile to control what Xmarks syncs to and from one or multiple computers.


[/tab]
[tab title="Discovery"]
 
Discovery-Firefox
 

Bookmark-powered Web Discovery. -- View and edit your discovery settings here (in Firefox only).




[/tab]
[/tabbed_section]
[/accordion-item]
[accordion-item title="Other Xmarks Icon Feature" id="h2"]
 

My Xmarks - View, edit, add and delete bookmarks from any browser.




Synchronize Now - Initiate a manual synchronization.




Open Remote Tabs - View and access open tabs from other browsers and computers.



 
[/accordion-item]
[/accordion]

My.xmarks.com

[accordion openfirst=true scroll=true clicktoclose=true]

[accordion-item title="my.xmarks.com" id="h0"]
 

My.xmarks.com allows you to see all of your bookmarks and organized them as you like. We recommend accessing your server set from a PC because the website isn't optimized for use with mobile devices.



There are several ways to access my.xmarks.com:



  1. Xmarks icon > My Xmarks

  2. Xmarks icon > Xmarks Settings > Profile tab > Click "My.Xmarks.com"

  3. Enter "my.xmarks.com" into the url menu bar.


[/accordion-item]

[accordion-item title="Managing Your Bookmarks" id="h1"]
 

All your bookmarks and bookmark folders will be listed by the date added.


[tabbed_section]

[tab title="Open a Bookmark"]
 

To open a bookmark select the entry and select "Open" (located in the menu bar) or double-click the bookmark.


[/tab]

[tab title="Add a New Bookmark"]
 

  1. Click "New" (located in the menu bar).

  2. Choose between bookmark, folder, or divider.

  3. A "Bookmark Details" pop-up will appear.

  4. Enter the bookmark name, location, keywords, a brief description and tags.

  5. Clicking "Save" should change "Save" to "Saved".

  6. Close the pop-up by clicking the "x".


[/tab]

[tab title="Edit a Bookmark"]
 

  1. Select a bookmark entry.

  2. Click "Details" (located in the menu bar).

  3. A "Bookmark Details" pop-up will appear.

  4. Edit the bookmark name, location, keywords, description and tags.

  5. Clicking "Save" should change "Save" to "Saved".

  6. To close the pop-up, click the "x". To continue editing bookmarks, click "Previous" or "Next" to view other bookmarks.


[/tab]

[tab title="Bookmark Search"]
 

  1. Click "Search" (located in the menu bar).

  2. A "Bookmark Search" pop-up will appear.

  3. Enter search terms in the "Bookmark Text" field.

  4. A list will appear below the text field.

  5. Selecting a bookmark within the search list will highlight that bookmark in your master list.

  6. To close, click the "x".


[/tab]

[tab title="Share a Bookmark"]
 

Sharing folders allows your friends to view their contents. You may choose whether to include subfolders, or just immediate contents. Changes to shared folders contents will show up within 30 minutes. You may stop sharing a folder at any time. People can only view your shared folders, regardless, be sure to only share sensitive content with trusted friends. Note that you can share bookmark folders, but not individual bookmarks.



  1. Select a bookmark folder.

  2. Click "Share" (located in the menu bar).

  3. A "Share Folder" pop-up will appear.

  4. Share via a link to a web page that displays its contents, an RSS feed, a widget that you can put on your blog or website or email:




[/tab]
[/tabbed_section]
[/accordion-item]

[accordion-item title="Profiles" id="h2"]
 

Keep sensitive data where it belongs. Leave your personal content at home and your work data at the office. Use your Mobile profile to keep your phone happy.



[tabbed_section]
[tab title="Manage Profiles"]
 

  1. Click "Add" to create a new profile. Name each profile to reflect its nature or location. For example, "Work", "Home", or "Business Confidental". You can create up to six profiles: mobile.xmarks.com plus five other profiles. Note that the mobile profile is permanent and can not be deleted despite your premium status.

  2. Once all profiles are created, select the profile you wish to manage in the left pane.

  3. The right pane, by default, will list all bookmarks found in the Bookmarks Toolbar. Check and/or uncheck the bookmarks you wish to view while in this profile.

  4. To access bookmarks found in the Bookmarks Folder, click the drop down menu to show the Bookmarks Menu. Check and/or uncheck the bookmarks you wish to view while in the profile.

  5. Click "Save and Close".


[/tab]

[tab title="Assign Profiles to Browsers"]
 

  1. Within your desired browser, open Xmarks Settings (Xmarks icon > Xmarks Settings).

  2. Select the "Profiles" tab.

  3. By default, Xmarks does not work under a specific profile (<none>) so all bookmarks will appear. Click, "Change".

  4. Xmarks will prompt you to login again.

  5. A "Change Sync Profile" pop-up will appear. Select the profile you wish to use from the drop down list.

  6. Click, "OK" to save or "Cancel" to exit.


[/tab]
[/tabbed_section]
[/accordion-item]

[accordion-item title="Tools" id="h3"]
 

[tabbed_section]
[tab title="Open Remote Tabs"]
 

Clicking "Open Remote Tabs" will display open tabs from your other browsers and computers. Click a site to open or select "Clear Data" to clear your open tab set.


[/tab]

[tab title="Explore & Restore Old Bookmarks"]
 

Select a set of bookmarks from previous syncs. You can view, export and restore your bookmark sets.



  1. Select a backup date and time.

  2. Click "View" to display a list of that bookmark set. Click "Export" to download a list of that bookmark set. Click "Restore" to replace your current bookmark set with those from the selected date and time.

  3. If you choose to restore, a pop-up message will appear to verify your selection.

  4. Click, "Yes" to continue then "OK" to reload.


[/tab]

[tab title="Import and Export Bookmarks"]
 

Selecting "Export Bookmarks to HTML" will automatically save your current bookmark set to your computer.


[/tab]
[/tabbed_section]
[/accordion-item]

[accordion-item title="Viewing Options" id="h4"]
 

My.xmarks.com supports two views—"Classic View" and "Grid View"—easily switchable via the two tabs in the lower left corner of the window. Classic View displays the bookmarks as you see them in your web browser's bookmarks organizer, while Grid View simply displays all bookmarks in whatever ranking order you select.


NOTE: Grid View is not available in Internet Explorer.


[tabbed_section]
[tab title="Sorting in Grid View"]
 

To sort your bookmarks by the various column headings, you need only click on the appropriate column heading on the Grid View page. The selected column should then display an arrow indicating which way the column is sorted; to reverse the order, click the column again.


[/tab]

[tab title="Helpful Links"]
 

Listed at the top right are helpful links:



[/tab]
[/tabbed_section]
[/accordion-item]
[accordion-item title= "Search Bookmarks" id="h5"]
 

The "Search" button in my.xmarks.com allows you to find your bookmarks using keyword search. Search results will appear in a separate dialog window. Clicking on a search result will cause that item to be selected in my.xmarks.com. Double-clicking on a search result will open that bookmark item in a new window.



Folders themselves are not returned as search results, but the search tool will consider folder names when searching for keywords.


 
[/accordion-item]
[/accordion]

Profiles

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title="Profiles" id="h0"]
 

Keep sensitive data where it belongs. Leave your personal content at home and your work data at the office. Use your Mobile profile to keep your smartphone happy.



Go to my.xmarks.com to view and manage your profiles.



[/accordion-item]
[accordion-item title="Manage Profiles" id="h1"]
 

Profiles1


  1. Click "Sync Profiles".  A pop up window should appear.

  2. Click "Add" to create a new profile. Name each profile to reflect its nature or location. For example, "Work", "Home" or "Business Confidental". You can create up to six profiles: mobile.xmarks.com plus five other profiles. Note that the mobile profile is permanent and can not be deleted despite your premium status.

  3. Once all profiles are created, select the profile you wish to manage in the left pane.

  4. The right pane, by default, will list all bookmarks found in the Bookmarks Toolbar. Check and/or uncheck the bookmarks you wish to view while in this profile.

  5. To access bookmarks found in the Bookmarks Folder, click the drop down menu to show the Bookmarks Menu. Check and/or uncheck the bookmarks you wish to view while in the profile.

  6. Click "Save and Close".


*Note that only top level folders can be selected to hide/show in profiles.
[/accordion-item]

[accordion-item title="Assign Profiles to Browsers" color="Accent-Color" id="h2"]
 


  1. Within your desired browser, open Xmarks Settings: Xmarks icon > Xmarks Settings. For Internet Explorer and Safari, click on the Xmarks icon in the tray to open settings.

  2. Select the "Profiles" tab (or click the Sync Profiles button if in IE).

  3. By default, Xmarks does not work under a specific profile (<none>) so all bookmarks will appear. Click, "Change".

  4. Xmarks will prompt you to login again.

  5. A "Change Sync Profile" pop-up will appear. Select the profile you wish to use from the drop down list.

  6. Click, "OK" to save or "Cancel" to exit.


 

[/accordion-item]
[/accordion]

Add a Bookmark

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title= "Add a Bookmark Directly to the Server" id="h0"]
 


  1. Go to my.xmarks.com.

  2. Click "New" (located in the menu bar).
  3. Add New Bookmarks In Xmarks Server
  4. Choose between: bookmark or folder.

  5. The "Bookmark Details" pop-up will appear.

  6. Enter the bookmark or folder name, location, keywords, a brief description and tags.

  7. Clicking "Save" should change "Save" to "Saved".

  8. Close the pop-up by clicking the "x".


After you've added the bookmark to the server, be sure to sync or download to push the changes to your other devices.


[/accordion-item]

[accordion-item title= "Add a Bookmark Using your Browser's Bookmark Manager" id="h1"]
 

[tabbed_section] [tab title="In Firefox and Chrome" id="t1"]

In Firefox and Chrome



  1. Browse to the site you wish to bookmark.

  2. On Firefox, double-click the greyed star in the toolbar to add the bookmark.
  3. Add New Bookmarks On Firefox
  4. On Chrome, click the star icon within the address bar to add the bookmark.
  5. Add New Bookmarks On Chrome
  6. The "Edit this Bookmark" pop-up will appear and display the bookmark's details.

  7. The bookmark's name will automatically fill. Select the text field to edit the bookmark's name.

  8. The bookmark will be saved to the "Unsorted Bookmark Folder" by default. Click the first down arrow to display a drop-down menu of suggested folders and most recently used folders. Click the second down arrow to display all folders or to create a new folder for this bookmark.

  9. Enter tags into the text field or click the down arrow for a list of recently used tags.

  10. Click on the stars to rate this bookmark.

  11. Select "Done" to save the bookmark or "Cancel" to close without saving.


After you've added the bookmark to your browser's bookmark manager, be sure to sync or upload to push the changes to your other devices.
[/tab]

[tab title="In Internet Explorer" id="t2"]

In Internet Explorer



  1. Browse to the site you wish to bookmark. Note that in Internet Explorer, bookmarks are called Favorites.

  2. Click "Favorites" in the Favorites Bar. (If you don't see Favorites, right-click over the Menu Bar to enable the "Favorite Bar".)

  3. A list of your bookmarks will appear. Click "Add to Favorites".
  4. Add New Bookmarks On IE
  5. The "Add a Favorite" pop-up will display your bookmark details.

  6. The bookmark's name will automatically fill. Select the text field to edit the bookmark's name.

  7. The "Create in:" field selects the "Favorites" folder by default. To change the folder, select the down arrow or click "New Folder" to create a new folder for this bookmark.

  8. Select "Add" to save the bookmark or "Cancel" to close without saving.


After you've added the bookmark to your browser's bookmark manager, be sure to sync or upload to push the changes to your other devices.


[/tab]

[tab title="In Safari" id="t3"]

In Safari



  1. Browse to the site you wish to bookmark.

  2. Click "Bookmarks" located in the Safari Toolbar.

  3. Select "Add Bookmark" in the drop-down menu.

  4. A pop-up will display your bookmark details.

  5. The bookmark's name will automatically fill. Select the highlighted text to edit the bookmark's name.

  6. By default, the bookmark will be listed under "Top Sites". To change the folder, select the arrows (located to the right of the text field).

  7. Click "Add" to save the bookmark or "Cancel" to close without saving.


After you've added the bookmark to your browser's bookmark manager, be sure to sync or upload to push the changes to your other devices.


[/tab]
[/tabbed_section]
 
[/accordion-item]
[/accordion]

Bookmark Sync

[accordion openfirst=true scroll=true clicktoclose="true"]
[accordion-item title="Bookmark Synchronization" id="h1"]

 

Xmarks automatically synchronizes any of your bookmarks across all your browsers, computers, smartphones and tablets. Install it on every supported device that you use and it will work seamlessly in the background.


[tabbed_section] [tab title="Automatic Synchronization" id="t1"]

By default Xmarks' auto-sync is enabled. To change your auto-sync settings:




  1. Click the Xmarks icon on the browser toolbar.

  2. Xmarks Settings will appear.

  3. Select the "Sync" tab.

  4. Under "Synchronization Options", you can enabled or disable automatic synchronization.

  5. Click "OK" to save your change.


Xmarks on Chrome

For Internet Explorer:




  1. Click the Xmarks icon  in the system tray.

  2. Xmarks Settings will appear.

  3. Under 'Synchronization Settings", you can enable or disable automatic synchronization.

  4. Click "Close" to save and exit.Xmarks for IE


In Firefox only, under "Synchronization Options" you can choose to enable (or disable) "Sync on Shutdown" to ensure your data is synced before closing your browser.  You can sync history in addition to bookmarks and open tabs.  Both features are not currently available on other browsers.AutoSync Options on Chrome vs. FF


[/tab]

[tab title="Manual Synchronization" id="t2"]
 

  1. Click the Xmarks icon on your browser toolbar or  in system tray (Xmarks for IE) or on status menu on OS X (Xmarks for Safari)

  2. Click "Synchronize Now" on the menu


[/tab]
[/tabbed_section][/accordion-item]

[accordion-item title="Upload Bookmarks" color="Accent-Color" id="h2"]
 

To force upload changes from your local bookmark set to your server bookmark set:



  1. Click the Xmarks icon.

  2. Xmarks Settings will appear.

  3. Select "Advanced" - In IE, this is a button. In all other browsers, this is a tab.

  4. Click "Upload".

  5. Select "OK" in the pop-up message to confirm the upload.

  6. The Xmarks Status screen will appear to display the upload and disappear once the upload is complete. Some might also see a "Synchronization Complete" confirmation.


*Note that with an upload, your local bookmarks will completely replace your server bookmarks.


[/accordion-item]

[accordion-item title="Downloading Bookmarks" color="Accent-Color" id="h3"]
 

To force download changes from your server bookmark set to your local bookmark set:




  1. Click the Xmarks icon.

  2. Xmarks Settings will appear.

  3. Select "Advanced" - In IE, this is a button. In all other browsers, this is a tab.

  4. Click "Download".

  5. Select  "OK" in the pop-up message to confirm the download.

  6. The Xmarks Status screen will appear to display the download and disappear once the download is complete. Some might also see a "Synchronization Complete" confirmation.


*Note that with a download, your server bookmarks will completely replace your local bookmarks.


[/accordion-item]

[accordion-item title="Repair Bookmarks" color="Accent-Color" id="h4"]
 

To force download changes from your server bookmark set to your local bookmark set while still preserving your unsynced local bookmarks:




  1. Click the Xmarks icon.

  2. Xmarks Settings will appear. On Safari the option is called Xmarks for Safari Settings.

  3. Select "Advanced" - In IE, this is a button. In all other browser, this is a tab.

  4. Click "Repair".

  5. Select "OK" in the pop- up message to confirm the repair.

  6. The Xmarks Status screen will appear to display the repair and disappear once the repair is complete. Some might also see a "Synchronization Complete" confirmation.


A sync should always follow a repair: Xmarks icon > Synchronize Now.



In Safari, repair is located under the "Help" tab.


 
[/accordion-item]
[/accordion]

Organize Your Bookmarks

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title="Organize Your Bookmarks Within Your Browsers" color="Accent-Color" id="h1"]
 

[tabbed_section]
[tab title="Firefox" id="t1"]

  1. Select the "Firefox" menu.

  2. Click "Bookmarks".

  3. Select "Show All Bookmarks" or use the hotkey Ctrl+Shift+B.

  4. The bookmark manager window will open. Select a folder to reorder and click "Views".

  5. Click "Sort" and select how you'd like to reorder your bookmarks.


Manage Bookmarks On FF
[/tab]

[tab title="Chrome" id="t2"]

  1. Select the three bar icon on the top right corner of the toolbar.

  2. Click "Bookmarks" and then "Bookmark Manager".

  3. Select the folder you wish to sort.

  4. Click the down arrow next to Organize.

  5. Click "Reorder by Title".


Manage Bookmarks On Chrome
[/tab]

[tab title="Internet Explorer" id="t3"]

  1. Select "Favorites" in the Menu Bar.

  2. Click "Organize Favorites".

  3. Right-click the folder you wish to reorder.

  4. Click "Sort by Name".


Manage Bookmarks On IE
[/tab]

[tab title="Safari" id="t4"]


Bookmarks will always appear in alphabetical order within the browser. To view all bookmarks, click Bookmarks on the menu and select Show Bookmarks option.



[/tab]
[/tabbed_section]
[/accordion-item]

[accordion-item title="Organize Your Bookmarks Within Xmarks Server" color="Accent-Color" id="h2"]
 

On the server at my.xmarks.com, reorganize your bookmarks manually and individually. Only one bookmark can be reordered or edited at a time.Manage Bookmarks In Xmarks Server



Once you've reorganized your bookmarks, whether within your browser or on the server, be sure to sync your bookmarks to see the changes on all devices.


[/accordion-item]
[/accordion]

Open Tab Sync

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title="Open Tab Sync" color="Accent-Color" id="h1"]
 

Xmarks syncs and stores your open tabs on supported browsers and computers.



[/accordion-item]
[accordion-item title="Enable Open Tab" color="Accent-Color" id="h2"]
 

Manage your Open Tab settings:



  1. Click the Xmarks icon.

  2. Xmarks Settings will appear.

  3. Select the "Sync" tab.

  4. Under "Synchronization Types", enable or disabled Open Tabs.

  5. Enter a name for your computer into the text field.

  6. Click "OK" to save your settings and exit.


Tab Settings

Once this feature is enabled, a simple sync (Xmarks icon > Synchronize Now) will save your windows and browsers.



[/accordion-item]
[accordion-item title="Open Remote Tabs" color="Accent-Color" id="h3"]
 

Access your Open Tabs:



[tabbed_section]
[tab title="Chrome & Safari" id="t1"]


  1. Left-click the Xmarks icon.

  2. Select Open Remote Tab.



[/tab]
[tab title="IE & Firefox" id="t2"]


  1. Right-click the Xmarks icon.

  2. Select Open Remote Tab.


Open Tab Hotkey for Firefox only: Ctrl+Shift+Y


 

[/tab]
[/tabbed_section]

Once you've opened your Remote Tab list (shown below), select a browser or a specific tab to open that site(s) in your current browser.



Open Tabs

[/accordion-item]
[accordion-item title="Open Tabs for Mobile Devices" color="Accent-Color" id="h3"]
 

Premium members can view and access their tabs on supported smartphones and tablets.



  1. Login to the Xmarks App.

  2. Select "Xmarks Mobile" (located in the top left corner).

  3. Select "Open Remote Tabs".

  4. Your list of computers, windows and browser will appear.

  5. Click on an entry to launch in Xmarks Mobile.


*Note that these steps and screenshots will look different in Safari.



[/accordion-item]
[accordion-item title="Clear Tab Data" color="Accent-Color" id="h4"]
 

To clear your Open Tab data:



  1. Go to my.xmarks.com.

  2. Select "Tools".

  3. Select "Open Remote Tabs".

  4. Click "Clear Data".

  5. The list that appears shows each browser for which Xmarks has open tabs. Select the browsers whose data you wish to remove from the Xmarks servers by checking the box to the left.

  6. Click "Delete".


 
[/accordion-item]
[/accordion]

Backup Recovery

[accordion openfirst=true scroll=true clicktoclose=false]
[accordion-item title="View, Restore or Export Past Bookmarks" color="Accent-Color" id="h1"]
 

Past Bookmarks


  1. Go to my.xmarks.com

  2. Select, "Tools" in the Menu Bar.

  3. Click, "Explore & Restore Old Bookmarks".

  4. Select a set of bookmarks from the list.

  5. Click "View" to display a list of that bookmark set. Click "Export" to download a list of that bookmark set. Click "Restore" to replace your current bookmark set with those from the selected date and time.

  6. If you choose to restore, a pop-up message will appear to verify your selection.

  7. Click, "Yes" to continue then "OK" to reload.


*Note that backup history is kept for three months.


 
[/accordion-item]
[/accordion]

Bookmark Sharing

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title="Bookmark Sharing" color="Accent-Color" id="h1"]
 

Share

Share your favorite bookmarks with friends. Our sharing server can display your bookmarks on a web page, in an RSS feed, or as a widget that you can add to your own blog or website. Any new bookmarks you add will automatically show up.



To Share Bookmarks:




  1. Sign into the bookmark server https://my.xmarks.com/

  2. Click on the folder of bookmarks you want to share

  3. Click on the "Share" toolbar button. This opens the share dialog.

  4. Click on the checkbox to share that folder. When you share a folder, it gets a URL for its RSS feed and web page. Copy these urls, and send them to your friends!


If you want to, you may choose to also include subfolders by clicking on the "subfolders" checkbox.



Changes to shared folders contents will appear within 30 minutes. You may stop sharing a folder at any time.


 
[/accordion-item]
[/accordion]

Discovery

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title="Bookmark-powered Web Discovery" color="Accent-Color" id="h1"]
 

The Discovery feature is only available in Firefox.



To enable:



  1. In Firefox, select the Xmarks icon.

  2. Select "Xmarks Settings".

  3. Click on the "Discovery" tab.

  4. Enable each feature by clicking the check box.

  5. Click "OK" to save.




*Note that all ratings and reviews will be made public on your profile page.  To view your profile page: navigate to your account settings and select "View Profile Page".



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[accordion-item title="Smarter Search" color="Accent-Color" id="h2"]
 

Xmarks will help you discover top sites right on Google. Once this feature is enabled, Xmarks will automatically place an info icon next to the three most-bookmarked sites on your Google search results page.



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[accordion-item title="Site Info" color="Accent-Color" id="h3"]
 

Xmarks will show you site information and similar sites:



  1. Browse to the site you wish to view.

  2. Right-click on the Xmarks icon in your location bar.

  3. Select "Show Site Info".


(Hotkey: Ctrl + Shift + N)



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[accordion-item title="Site Tags and Ratings" color="Accent-Color" id="h4"]
 

When you bookmark a site, Xmarks will suggest tags for it and let you rate it.



How to rate and review a site:



  1. Browse to the site you wish to rate and review.

  2. Click on a star rating.
    Review Stars

  3. You will then have the option to write a brief review and share your thoughts, positive or negative, about the site you’re on. Checking the “Share this review” box will automatically post your review to your stream on Facebook. The first time you do this you’ll need to link your Facebook account with Xmarks – after that you can share in just one click.


Share Reviews

*Note that all ratings and reviews will be made public on your profile page.  To view your profile page: navigate to your account settings and select "View Profile Page".


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[accordion-item title="Show/Hide your Xmarks Ratings Stars" color="Accent-Color" id="h5"]
 


  1. Right-click over the five stars in Firefox.

  2. Select "Show Status Bar Stars".


Rating Stars Status Bar

 

*Note that all ratings and reviews will be made public on your profile page.  To view your profile page: navigate to your account settings and select "View Profile Page".


 
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[/accordion]

Import and Export

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[accordion-item title="Import and Export" color="Accent-Color" id="h1"]
 

You own your bookmarks. Import bookmarks from other websites, or export your bookmarks to a file on your hard drive. Your entire bookmark collection is never more than a click away on my.xmarks.com



[/accordion-item]
[accordion-item title="Import Bookmarks into Xmarks" color="Accent-Color" id="h2"]
 

Import

Simply upload your bookmarks from your browser's bookmark manager:



  1. Click the Xmarks icon.

  2. Xmarks Settings will appear.

  3. Select the "Advanced" tab.

  4. Click "Upload Bookmarks".

  5. Select "OK" in the pop-up message to confirm the upload.

  6. The Xmarks Status screen will appear to display the upload and disappear once the upload is complete.



[/accordion-item]
[accordion-item title="Export Bookmarks" color="Accent-Color" id="h3"]
 

Export your bookmarks to an html file:



  1. Go to my.xmarks.com.

  2. Select "Tools" in the menu bar.

  3. Select "Explore & Restore Old Bookmarks".

  4. Xmarks will display all your backed up bookmark sets.

  5. Select the bookmark set that you wish to export.

  6. Click "Export".

  7. Select the program in which you would like to open the file or save the file.


 
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Account Information

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[accordion-item title="Account Information" id="h0"]
 

To view and manage your account options:



  1. Go to the Xmarks home page and login.

  2. Click "My Account" at the top of the page.


[tabbed_section]
[tab title="Support Tickets"]
 

Have a question, problem, or suggestion? Search our FAQs and submit a new support request. Please note that premium members are given the highest priority.



Click "View My Support Ticket" to display your account information and support request. Here you can view your Xmarks email address, your Premium status (with an option to extend) and whether you account is set for auto-renewal. You new, pending and resolved tickets are also listed here. Click "View" to display your ticket and select "Add comment" to reply.



Click "Open A Support Ticket" to submit a question, problem or suggestion to the Xmarks support team. Follow the steps given to find answers, ask us questions, report issues to us, or send us feedback. We will do our best to respond to you as quickly as possible. Questions from Xmarks Premium members are answered first. If you are not yet an Xmarks Premium member, and you require faster response times and in-depth support needs, please sign up for an Xmarks Premium membership.


[/tab]
[tab title="Manage Account"]
 

[/tab]
[tab title="Change Password"]
 

Change your password here. Simply enter your new password in the text field > click "Change Password".


[/tab]
[tab title="Change Email Options"]
 

We may occasionally send you email with updates about the service. Enable or disable your email options here.


[/tab]
[tab title="Change Bookmark Contribution"]
 

We respect your privacy! Xmarks uses only anonymous, aggregated bookmark data, so your private bookmarks are safe. You can also choose here to prevent your bookmarks from being used in any fashion.


[/tab]
[tab title="Profile Page"]
 

Your profile page displays all your public activity on Xmarks. All reviews and ratings are noted here.


[/tab]
[tab title="Delete Account"]
 

Should you delete your account, Xmarks will no longer be able to synchronize your bookmarks between computers. Once your account has been deleted, it cannot be restored. If you are having difficulty synchronizing, be advised that deleting and recreating your account is unlikely to help. Instead, please take a look at our documentation or visit our user forum. Please note also that deleted usernames are no longer available. You will not be permitted to delete your account and create a new account with the same username.



If you still wish to delete your account, click "Delete Account" and follow the steps to permanently remove your account.


[/tab]
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[/accordion-item]
[accordion-item title="Changing Your Account Email" color="Accent-Color" id="h1"]
 

No need to delete your account and start over; it's easy to switch the email address associated with your Xmarks account.



To change your email option for your Xmarks account:



  1. Go to Account Settings.

  2. Under "Account Options" enter your desired email into the "Email:*" field.

  3. Click "Update Account".


 
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BYOS

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[accordion-item title="BYOS" color="Accent-Color" id="h0"]
 

Bring Your Own Server!


*Note this feature is only available for Firefox.



Xmarks allows you to use your own server to store bookmarks rather than those provided by Xmarks.  Because Xmarks cannot troubleshoot issues with remote setups, the feature is provided as-is without support.  Additionally, some features of Xmarks, such as managing bookmarks on http://my.xmarks.com/, are not available when using your own server.



To use your own server with Xmarks, you must have a writeable WebDAV location for each resource (bookmarks or passwords) that you wish to sync.  Xmarks will read and write a single file at each location you specify.



Instructions for setting up a WebDAV server are beyond the scope of this document.



When you click the 'Use own server' checkbox, you are prompted for WebDAV URLs for bookmarks and passwords, and a username and password if your server requires HTTP authentication.  An example configuration follows:



Bookmark URL: https://example.com/webdav/bookmarks.txt


Password URL: https://example.com/webdav/passwords.txt


Username: someuser


Password: ********



Once you have set this up, you may perform an upload to store your current bookmarks and passwords on the remote server.


 
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Premium Features

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[accordion-item title="Xmarks Premium Features" id="h0"]
 

Xmarks offers a Premium service for $1/month that allows bookmark sync and open tab sync for mobile on the following platforms:





Premium users also receive priority support with faster response time and Premium user's backup history will be stored for a longer period of time.



The mobile apps must be downloaded from the app store on your device. Once downloaded, you can launch the mobile app and login with your existing account to sync your data.



[/accordion-item]
[accordion-item title="Testing Premium" id="h1"]
 

All Xmarks users can test Premium offerings over a 14-day trial period. During that time period you will be able to download Xmarks mobile applications for any of your smartphones, as well as take advantage of our open tab sync for mobile devices.



You can simply login using your device to start using the Premium trial, and will have the option to purchase the Premium subscription at the end of the 2-week period.



[/accordion-item]
[accordion-item title="Purchasing Premium" id="h2"]
 

You can upgrade to a Premium subscription from $1/month ($12/year) at any time using Stripe.



You only need to purchase one Premium subscription to use all the above apps and devices on a single Xmarks account.



After completing your transaction, Xmarks will automatically upgrade your account and you'll have access to the above-mentioned Premium downloads. Your Xmarks account itself will continue to look and function as it did while you used the Basic service.



You can verify your Premium status by clicking here or go to your Account Options:




  1. Go to the Xmarks home page, www.xmarks.com.

  2. Login.

  3. Click on "My Account".

  4. Under Account Options, click "View My Support Tickets".

  5. Your Premium Status will appear under Account Information.


 
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[/accordion]

iOS

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[accordion-item title="Xmarks for iOS" id="h0"]
 

Xmarks for iOS is an application that will allow you to carry your Xmarks data around with you and easily login to access your bookmarks and open tabs from your phone.


As with all smartphone apps, Xmarks for iOS is part of our Premium offering.


[/accordion-item]

[accordion-item title="Installing Xmarks for iOS" id="h1"]
 

To install Xmarks on your iOS device:




  1. Open the App Store on your device.

  2. Search for "Xmarks".

  3. Select "Xmarks for Premium Customers".

  4. Click on the blue "Get".

  5. Click on the green "Install".

  6. The App Store will close and begin installing Xmarks.


[/accordion-item]

[accordion-item title="Using Xmarks for iOS" id="h2"]
 

After installing the Xmarks app on your iOS device, you can launch the application by tapping on the icon.



iPhoneSS1

Xmarks will then prompt you to enter your Xmarks username and password:



iPhoneSS2

Once you submit the login data, Xmarks will launch your searchable menu.


From this menu page you will have access to all major Xmarks features and options:


Account Settings: Selecting the cog icon (located in the top left corner), will display your Account Settings page.


Synchronize: To synchronize your data with the server set, select "Synchronize" (located within your Account Settings page).


Bookmarks Toolbar: Displays your bookmarks found in your Bookmarks Toolbar on your computer. The bookmarks displayed in the Mobile Bookmarks Toolbar are reflective of the bookmark set found at my.xmarks.com. To add, edit or delete the mobile set: go to my.xmarks.com > select "Sync Profiles" > select the "mobile.xmarks.com" profile > check or uncheck bookmark entries.


Bookmarks Menu: Displays all your bookmarks and bookmark folders. The bookmarks displayed in the Mobile Bookmarks Menu are reflective of the bookmark set found at my.xmarks.com. To add, edit or delete the mobile set: go to my.xmarks.com > select "Sync Profiles" > select the "mobile.xmarks.com" profile > change the drop down menu from "Toolbar Folder" to "Bookmarks Folder" > check or uncheck bookmark entries.


Open Remote Tabs: Lists your Open tab from all computers and browsers. Clicking on an entry launches the site within the Xmarks app.


Recently Viewed: Lists your Recently Viewed Pages. Click on an entry launches the site within the Xmarks app. Selecting "Clear Recently Viewed Pages" will clear the list.


Edit Sites: Hold down the site entry. The "Edit Bookmark" screen will appear. Edit the Name, Location, Keyword, Tag or Description fields and click "Save".


Delete Sites: Hold down the site entry. Scroll to the bottom of the page and select "Delete".


[/accordion-item]

[accordion-item title="Browsing within the Xmarks App" id="h3"]
 

Once you've selected a site, Xmarks will launch the site within Xmarks.


Controls and Icons


Left Arrow/Right Arrow


Search Bar: Enter a search word or URL and Xmarks will list the bookmarks which contain the search text.


Bookmarks: Selecting the bookmark icon, will take you back to the Xmarks Mobile Menu.


More: Clicking on the More icon will prompt you to choose between, "Open in Safari" and "Readability".


[/accordion-item]

[accordion-item title="Add, Edit and Delete Bookmarks" id="h4"]
 

 Add Sites: Open your folders to the desired location of your new bookmark. Click the "+" in the top right corner. Enter the name, location, keywords, tags, description and click "Save". Remember to manually sync this change.


Edit Sites: Hold down the site entry. The "Edit Bookmark" screen will appear. Edit the Name, Location, Keyword, Tag or Description fields and click "Save".


Delete Sites: Hold down the site entry. Scroll to the bottom of the page and select "Delete".


Reverse Bookmark Order: Check Reverse Bookmark Order located under Bookmarks in your Mobile Settings; then, perform a sync.



iPhoneSS3




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[/accordion]

Android

[accordion openfirst=true clicktoclose=true scroll="true"]
[accordion-item title="Xmarks for Android" id="h0"]
 

Xmarks for Android (1.5+) is an application that will allow you to carry your Xmarks data around with you and easily login to access your bookmarks and open tabs from your phone.



As with all smartphone apps, Xmarks for iPhone is part of our Premium offering.



[/accordion-item]
[accordion-item title="Installing Xmarks for Android" id="h1"]
 

To install Xmarks for Android:



  1. Open the Android Market on your device.

  2. Click on the Menu icon.

  3. Select "Search".

  4. Search for "Xmarks" and click "Go".

  5. Select "Xmarks for Premium Customers".

  6. Click on "Free".

  7. Accept Permission by selecting "OK"



[/accordion-item]
[accordion-item title="Using Xmarks for Android" id="h2"]
 

After installing the Xmarks app on your Android, you can launch the application by tapping on the icon.



Xmarks will then prompt you to enter your Xmarks username or email and password. You can do so by selecting "Username or Email" and "Password" > select the text field to pop the keyboard. Once you've entered both, click "Login".



Once you submit the login data, Xmarks will launch your searchable menu.



From this menu page you will have access to all major Xmarks features and options:



Search: To initiate a search of your mobile bookmark set, select the Menu icon (located on your Android) then click "Search". Tap within the text field to pop the keyboard to enter your text.



Synchronize: To synchronize your data with the server set, select the Menu icon (located on your Android) then select "Synchronize Now".



Clear Local Cache: To clear your local cache, select the Menu icon (located on your Android) then select "Clear Local Cache". A confirmation message will appear, click "Yes" to continue.



Account Settings: Selecting the Menu icon (located on your Android) then the "Settings" cog, will display your Account Settings page.



Bookmarks: Displays all your bookmarks and bookmark folders. The bookmarks displayed in the Mobile Bookmarks Menu are reflective of the bookmark set found at my.xmarks.com. To add, edit or delete the mobile set: go to my.xmarks.com > select "Sync Profiles" > select the "mobile.xmarks.com" profile > change the drop down menu from "Toolbar Folder" to "Bookmarks Folder" > check or uncheck bookmark entries.



Open Remote Tabs: Lists your Open tab from all computers and browsers. Clicking on an entry launches the site within the Xmarks app.



Unsorted Bookmarks: Displays all your unsorted bookmarks that weren't assigned a folder.



Bookmarks Toolbar: Displays your bookmarks found in your Bookmarks Toolbar on your computer. The bookmarks displayed  in the Mobile Bookmarks Toolbar are reflective of the bookmark set found at my.xmarks.com. To add, edit or delete the mobile set: go to my.xmarks.com > select "Sync Profiles" > select the "mobile.xmarks.com" profile > check or uncheck bookmark entries.



[/accordion-item]
[accordion-item title="Add, Edit and Delete Bookmarks" id="h3"]
 

Add Sites: Open your folder to the desired location of your new bookmarks. Click the Menu icon (located on your Android) then select "New". Select the type of entry you wish to add: New Bookmarks, New Folder or a New Divider. Enter the name, location, keywords, description and tags; then click "Save". Remember to manually sync this change.



Edit Sites: Long tap the entry you wish to edit and select "Details" to open the "Edit Bookmarks" screen. Make changes to the name, location, keywords, description and tags; then, click "Save".



Delete Sites: Long tap the entry you wish to remove and select "Delete".


 
[/accordion-item]
[/accordion]


Dolphin HD

[accordion openfirst=true clicktoclose=true scroll="true"]
[accordion-item title="Xmarks for Dolphin HD" id="h0"]
 

If you want the option of using other mobile browsers with Xmarks, you can install the Xmarks plugin for Dolphin HD, a feature-rich browser for your Droid.



Xmarks for Dolphin is a Premium app, but can be trialed for 14-days for free.



[/accordion-item]
[accordion-item title="Installing Xmarks for Dolphin" id="h1"]
 

First, install Dolphin and Xmarks for Dolphin on your Droid:




  1. Open the Android Market.

  2. Search for "Dolphin".

  3. Select "Dolphin Browser HD".

  4. Click "Free", then "OK" to accept permission.

  5. Once the download is complete, the "End-User-License Agreement" will appear.

  6. Select "Accept" to continue, then "Next" to start the setup wizard.

  7. Open the Android Market again.

  8. Search and select "Xmarks Dolphin HD Premium".

  9. Click "Free" to install, then "OK" to accept permission.



After it finishes downloading, launch the Dolphin Browser app and swipe to the left to see the Xmarks addon in the toolbar area.



[/accordion-item]
[accordion-item title="Using Xmarks for Dolphin" id="h2"]
 

Once installed, you can tap on the Xmarks icon to launch the login dialog. You can have the app remember your email and/or password, just like the desktop plugin. After entering yourpassword and tapping "login", you can start browsing.



Once you submit the login data, Xmarks will launch your searchable menu.



From this menu page you will have access to all major Xmarks features and options:



Synchronize: To synchronize your data with the server set, select the Menu icon (located on your Android) then select "Synchronize Now".



Clear Local Cache: Clearing your local cache will empty your mobile data. At the next sync, Xmarks will re-download all your data. You can also clear your cache at any time by selecting the Android Back arrow (located on your Droid) > check "Clear Cache".



Settings: To enable or disable automatic synchronization or change your sync profile.



Select Menu (located on your Droid) for more options:



Refresh: To refresh the page you're currently browsing.



Bookmarks: To display your bookmarks, most visited sites and history.



Toolbar: To display your Dolphin toolbar; which can always be access by swiping to the left while  browsing.



Forward: To more forward in your browsing history.



Exit: To exit the Dolphin app. You can also exit the Dolphin app at any time by selecting the Android Back arrow (located on your Droid) > select "Exit".



More: To add a bookmark, find a page, select text, share a page, save a page, display mobile view, access downloads and settings.


 
[/accordion-item]
[/accordion]

BlackBerry

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title= "Xmarks for Blackberry" id="h1"]
 


Xmarks for BlackBerry (5.0+) is an application that allows you to carry your Xmarks data around with you. Its intended use is for when you do not have access to a computer, but need easy access your desktop bookmarks and open tabs.




Xmarks for BlackBerry allows you to download all of your Xmarks information from the server and store it on your BlackBerry. As always, this data can only be unlocked using your email address or username and password.




As with all smartphone apps, Xmarks for BlackBerry is part of our Premium offering and can be tested with a 14-day free trial.



[/accordion-item]

[accordion-item title= "Installing Xmarks for Blackberry" id="h2"]
 


  1. Open your BlackBerry browser.

  2. Enter lastpass.com/xb into the URL text field.

  3. Click "Download".

  4. Once the download is complete, the "Application Permissions" message will appear. Click "Yes" to grant Xmarks permission to install.

  5. Click "OK" once the application is successfully installed or "Run" to login.



[/accordion-item]

[accordion-item title= "Using Xmarks for Blackberry" id="h3"]
 


Once Xmarks for BlackBerry is installed, launch the application by clicking on the Xmarks icon.
Xmarks will prompt you to login. Enter your username or email and password, then select "Login".
Once you've submitted your login data, Xmarks will launch your Xmarks Menu.
From this menu page you will have access to all major Xmarks features and options:





Unsorted Bookmarks:



















 
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[/accordion]

Back-up Recovery

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title="Back-up Recovery" id="h0"]
 


Premium user's backup history will be stored for a longer period of time allowing you to view, restore, or export past bookmark collections beyond the standard 3 month window.


[/accordion-item]

[accordion-item title="Explore & Restore Old Bookmarks" id="h1"]
 






You can view, export and restore your bookmark sets:



  1. Go to my.xmarks.com

  2. Select, "Tools".

  3. Click, "Explore & Restore Old Bookmarks".

  4. Select a backup date and time.

  5. Click "View" to display a list of that bookmark set. Click "Export" to download a list of that bookmark set. Click "Restore" to replace your current bookmark set with those from the selected date and time.

  6. If you choose to restore, a pop-up message will appear to verify your selection.

  7. Click, "Yes" to continue then "OK" to reload.


 

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[/accordion]

Windows Phone 7

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title= "Xmarks for Windows Phone 7" id="h1"]
 


Xmarks for Windows Phone 7 is an application that will allow you to carry your Xmarks data around with you and easily login to access your bookmarks and open tabs from your phone.




As with all smartphone applications, Xmarks for Windows Phone 7 is part of our Premium offering.


[/accordion-item]


[accordion-item title= "Installing for Windows Phone 7" id="h2"]
 


To install Xmarks for Windows Phone 7:


  1. Open the Marketplace on your device.

  2. Select "apps".

  3. Click the search icon at the bottom of the screen.

  4. Type, "Xmarks" into the "Marketplace Search" text field.

  5. Select, "Xmarks" in the search results.

  6. Select, "install".

  7. Once Xmarks has been successfully installed, select Xmarks to launch the application.



[/accordion-item]

[accordion-item title= "Using Xmarks for Windows Phone 7" id="h3"]
 


After installing the Xmarks application on your Windows Phone, you can launch the application by tapping on the icon.
Enter your Xmarks login details and select "Login":




You should see your folders and subfolders displayed in alphabetical order. The number of bookmarks stored in each folder and subfolder is indicated in parenthesis to the right of the folder's name:




You can swipe up the screen to quickly scan your folders. Tapping the name of a folder or subfolder load a list of that folder's bookmarks, where you can swipe up or down to search for a specific bookmark:




The title of the bookmark is in white, with the URL listed below in red. Tapping on the bookmark's name or URL launches it in the stock browser.
To navigate back to the main view of your folders, simply tap the device's back button.



[/accordion-item]


[accordion-item title= "Browsing within the Xmarks App" id="h4"]
 


To search for a specific bookmark, simply tab the "search" option at the top of your screen. A search field will appear allowing you to enter your keyword or site name. The bookmarks auto-sort to display matching sites as you narrow your search:






Select the bookmark's name to launch the site in the stock browser.


[/accordion-item]

[accordion-item title= "Open Tabs" id="h5"]
 


If you have enabled Open Tab Sync for your account, tap the "tabs" option to see a list of your devices and number of open tabs. If this feature isn't currently enable for your account, you can go to your Xmarks icon on your desktop browser > select "Xmarks Settings" > choose the "Sync" tab > check "Open Tabs". You'll need to select this option on every Xmarks browser extension you have installed; you can name the device, and individual browser, so they are easily identifiable in other locations.




Tapping the name of the device allows your to view the tabs that are currently open. Tapping the name of the tab allows you to launch the URL in the stock browser.


[/accordion-item]


[accordion-item title= "Sync Your Mobile Data" id="h6"]
 


Although polling occurs automatically to keep your data up-to-date across your devices, you can refresh your data at any time by selecting the sync option. The icon appears at the bottom of your screen throughout the app, represented by the image of two arrow circling back on each other.



 
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[/accordion]

Troubleshooting

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title="Get Help for Using Xmarks" id="h0"]
 

View Xmarks' top issues and what Xmarks users are talking about right now in our forums page.
[/accordion-item]
[accordion-item title="Download, Install, Uninstall Questions" id="h1"]
 

When I try to download, I get a message saying that Xmarks isn't compatible. What should I do?

First, make sure that you are in fact running a compatible version of your browser. You can check the version of the browser you're running by selecting the "About" option in your browser menu.


If you aren't running a compatible version, upgrade your browser: Upgrade your Firefox: Mozilla's website, upgrade your Chrome: Google Chrome's website, upgrade your Internet Explorer: Window's website or upgrade your Safari for Mac: Apple's website.

If you're running a compatible version of your browser but it still complains about version incompatibility, perform the following steps:


  1. In the address bar type "about:config".

  2. In the filter box type "version".

  3. If you see an entry that says "app.extensions.version", reset it by right-clicking on that entry and then select the "Reset" option.


After making these changes, try to install Xmarks again.

When I try to download, I get a message saying "Download Error." What should I do?


There are two possible causes for this problem stemming from your browser's configuration. Check the following:


How do I uninstall and/or delete my account?


Uninstalling and Deleting
[/accordion-item]
[accordion-item title="Install and Setup" id="h2"]
 

Where do I create my account?


If you intend to use the Xmarks Server (the only configuration that we support), the setup wizard (which launches automatically after installation) will guide you through the account setup process, which you'll do exactly once.

If you're using some other server, speak to that server's administrator about setting up an account to use.

I created an account, but the Setup Wizard can't find it. What happened?


The only way to create an account for use with Xmarks is by using the Setup Wizard. If you created an account some other way, you have unfortunately gone down the wrong path. Use the Setup Wizard to create an account and the rest should go easily.

How do I restart the Setup Wizard?


The Setup Wizard runs automatically exactly once, and otherwise stays out of the way to avoid bothering you. If you need to start the Setup Wizard again, do the following:


Installing won't work, I get an error message!


Sometimes the files the Firefox web browser uses to store extension records can become corrupted; follow the instructions found at the Firefox Knowledge Base, and you should be able to install Foxmarks afterward.

Also, on one verified occasion an OS X user encountered the following error in the Firefox Error Console while trying to install the Foxmarks extension:

Error: [Exception... "Component returned failure code: 0x80520008
(NS_ERROR_FILE_ALREADY_EXISTS) [nsILocalFile.create]"
nsresult: "0x80520008 (NS_ERROR_FILE_ALREADY_EXISTS)" location: "JS frame ::
file:///Applications/Firefox.app/Contents/MacOS/components/nsExtensionManager.js
 :: openSafeFileOutputStream :: line 556" data: no]
Source File: file:///Applications/Firefox.app/Contents/MacOS/components/nsExtensionManager.js
Line: 556



In this case, creating an entirely new profile fixed things up. For more information on the Firefox Profile Manager and how to create new profiles, check out this link.


Does Xmarks work on portable versions of Firefox?


We've had several reports of the Xmarks extension working well with USB and other portable versions of the Firefox browser. So: Yes!
[/accordion-item]
[accordion-item title="Account and Password Issues" id="h3"]
 

I forgot my password.



  1. Go to: https://login.xmarks.com/login/forgot_password

  2. Enter your email into the field.

  3. Click "Send Login Link".

  4. We will email you a temporary link to log in. Once you have logged in, you may change your password.


Note that if you change your password, you will also need to change the Xmarks account password stored in each browser where you have installed the Xmarks add-on, otherwise synchronization will fail.

I'm having trouble logging into my.foxmarks.com! What should I do?


Please note the following if you are having difficulties logging in:


I keep receiving a message saying that my "Username and password appear to be invalid." How do I fix this?



The link you sent me when I requested a temporary login didn't work. Why not?


If you've forgotten your username and/or password and used the form we provide to have us send you a temporary login link, you should note that that link expires 24 hours after we send it to you. If you allow more than one day to elapse before using the link, you'll find that clicking on it fails to automatically log you in. Request another temporary login, and use the link provided within one day to access your account.

How do I change my account information?


Go to http://www.xmarks.com/ and click on "My Account". After logging in, you'll be directed to a page that will allow you to edit your account information.

Note that you can't change your username once it's created. If need be, you can delete your account; then you can create a new one with the new name.

How do I change my password?


If you'd like to change your password, click here and follow the instructions given.
[/accordion-item]
[accordion-item title="my.xmarks.com" id="h4"]
 

The my.xmarks.com page is blank for me!



This can happen if you have javascript disabled in your web browser, or have another javascript blocking extension installed. For example, "Ad Muncher" is known to break the my.xmarks.com display. Try enabling javascript or disabling other browser extensions to get this to work.

There's also been a report of Norton Ad Blocker causing this behavior--to fix under that case, you have to add my.xmarks.com to Norton Ad Blocker's permitted sites, then add the path "/".
[/accordion-item]
[accordion-item title="Errors and Problems"]
 

Help! Something strange happened to my bookmarks. What do I do?


If something has gone awry, don't fear: it most cases, there is a backup available. For more information about backups available to you through Xmarks, see this page.

If you believe you have discovered a bug, please let us know! Email us at support@xmarks.com or submit a support ticket.

The Xmarks icon has disappeared!


Check here for the location of your Xmarks icon.

When I use Xmarks, I see an empty dialog that says "Status" and shows a "?". What should I do?


This can happen if Xmarks has been incompletely installed, a problem that we've seen occasionally on Mac OSX. We don't yet know what causes the problem, but it can usually be fixed by uninstalling Xmarks and re-installing it.
[/accordion-item]
[accordion-item title="Features" id="h5"]
 

Hey, you clobbered my favorite keyboard shortcut! Can I change it?


In Firefox, by default, Ctrl-Shift-O will open the Xmarks settings dialog, and Ctrl-Shift-S will force Xmarks to sync with the server (a.k.a. "Sync Now"). If you'd like to change the letter used for these shortcuts, you can do so with a small amount of gymnastics:


  1. Visit your configuration settings by typing 'about:config' into the Firefox location bar.

  2. Enter 'xmarks.shortcut' into the filter field, and you should see the two shortcuts listed. You can change any config value by selecting the entry, right-clicking, then choosing the "Modify" command from the menu--you may need to restart your browser for the change to take effect.


Can I view my bookmarks when I'm not at my own computer?


Yes! If you're traveling or otherwise away from your normal computers, just visit http://my.xmarks.com/ and enter your username and password for your account. After logging in, you'll be able to access your bookmarks much like you can from your own computer.

There are many cool features in My Xmarks that you might want to use even when you're on your own computer:


Note that this system is available only if you're using our server to store your bookmarks.

Is there a version of my.xmarks.com for my mobile device?


Visit our mobile site at http://my.xmarks.com/mobile/, or http://mobile.xmarks.com/.

Also, if you'd like to only see some of your bookmarks on your mobile device, check out our Sync Profiles feature.
[/accordion-item]
[accordion-item title="Miscellaneous Questions" id="h7"]
 

How do I sort my bookmarks alphabetically?


You can sort your bookmarks manually on the server at my.xmarks.com then download or sort them in your browser's bookmark manager then upload:


What is this "Unsorted" bookmarks folder?


The "Unsorted" bookmarks folder is a feature present in Firefox 3+, and it not a feature of Xmarks. It's related to the star icon that you see in your address bar. When you click that star icon once, the page that you are currently on gets bookmarked and placed in the "Unsorted" bookmarks folder. You can learn more about this folder and using the star icon here.

How do I setup Xmarks on a second or third computer?



  1. On your other computer, go to www.xmarks.com.

  2. Click "Install Now".

  3. In the setup wizard, select "Yes, I am a registered Xmarks user".

  4. Enter your username and password.

  5. Repeat these steps on all of your computers.


My bookmarks disappeared!


If you see a problem with your bookmarks, don't fear: your bookmarks are likely to be recoverable. Here are some things you can do:

Download your bookmarks from the Xmarks Server



  1. Login to my.xmarks.com to examine your bookmarks as they exist on the Xmarks server. This set of bookmarks found on my.xmarks.com is what will appear following the download.

  2. Close out the my.xmarks.com window.

  3. Select the Xmarks icon.

  4. Click "Xmarks Settings".

  5. Click the "Advanced" tab (In Internet Explorer, click "Advanced").

  6. Click "Download Bookmarks".

  7. A message will appear asking you to confirm the overwrite of your local bookmarks, click "OK".


This will restore your bookmarks to match their state on the Xmarks server. Note that you will lose bookmarks you had on this computer before the download. So, you should only perform a manual download if the bookmarks on the server are everything that you need.

Restore to a previous version



  1. Go to my.xmarks.com.

  2. Click, "Tools".

  3. Select, "Explore & Restore Old Bookmarks".

  4. Select a set of bookmarks from the list.



[/accordion-item]
[accordion-item title="Using Other Servers" id="h8"]
 

Can I use Xmarks with my own server?


Xmarks currently supports both FTP and WebDAV (via HTTP or HTTPS). Just fill in the appropriate server settings on the Xmarks dialog (including the "Advanced Server Settings" on the "Other" tab) to connect Xmarks with your server. In our experience, WebDAV is faster and more robust than FTP, but both work. Recently we've made some improvements to optimize network utilization, but those improvements are available only to WebDAV installations. FTP will probably not be so well supported in future Foxmarks releases, as it's just a more limited server.

If you use your own server, we're less able to help you with problems that you might encounter. Caveat switchor.

The Setup Wizard assumes that you're using the Xmarks server, and knows how to set up accounts only on sync.foxmarks.com. If you're using your own server, don't use the Setup Wizard (press Cancel when it starts).

Please note that we can't provide support if you're using your own server.

Can I run my own Xmarks server?


You can run parts of it yourself. Xmarks was once based on the Open Source Application Foundation's Cosmo Server, which you can download and install yourself. For a variety of reasons, mostly related to the volume of traffic we handle, we're no longer using Cosmo, but Xmarks remains compatible with it.

Xmarks should also run relatively well with any WebDAV server and less well with any FTP server.

Is Xmarks compatible with proxy servers?


Often not. If your browser is configured to use a proxy server, you'll probably find that you have to disable it just for the Xmarks extension's communications with the Xmarks server. See this page for more information.

Tip: If synchronizing fails, first connect through the proxy by requesting a webpage. The proxy will ask for username and password, and afterwards the update succeeds.
[/accordion-item]
[accordion-item title="Distributing the Xmarks Add-on" id="h9"]
 

Can I distribute the Xmarks add-on on a CD, DVD, or other media?


We are delighted that you are interested in sharing Xmarks with more people. You may distribute the Xmarks add-on, provided that you agree to the following conditions:


Can I distribute the Xmarks add-on from my website?


Yes you may, provided that you agree to the provisions listed in the answer above. However, we encourage you to link to the Xmarks website instead.
[/accordion-item]
[accordion-item title="What are Xmarks users talking about right now?" id="h10"]
 

Visit Xmarks' Forums.
[/accordion-item]
[accordion-item title="Still Stuck?" id="h11"]
 

If your Xmarks issue was not discussed in our forums, please post your question to our forum or open an Xmarks support request.
 
[/accordion-item]
[/accordion]

My Bookmarks Disappeared

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title="My Bookmarks Disappeared" id="h0"]
 

If you see a problem with your bookmarks, don't fear: your bookmarks are likely to be recovered. Here are some things you can do:


[tabbed_section]
[tab title="Download your bookmarks from the server"]
 

Downloading will restore your bookmarks to match their state on the Xmarks server. Note that you will lose whatever bookmarks you had on this computer before the download, so you should only perform a download if that bookmark set on the server is the set you desire.



  1. Login at my.xmarks.com to examine your bookmarks as they exist on the Xmarks server. If they look okay, download them to your computer.

  2. Select the Xmarks icon.

  3. Select Xmarks Settings.

  4. Go to the Advanced tab.

  5. Click Download Bookmarks.

  6. When a message appears asking you to confirm the overwrite of your local bookmarks, click "OK".


[/tab]
[tab title="Recover from a backup"]
 

If you can not use the download feature above, the alternative is to recover your bookmarks from a backup source (like an HTML file).



After you recover your bookmarks, you should immediately perform an upload:



  1. Select the Xmarks icon.

  2. Select Xmarks Settings.

  3. Go to the Advanced tab.

  4. Click Upload Bookmarks.

  5. When a message appears asking you to confirm the overwrite of the server's bookmarks, click "OK".


[/tab]
[tab title="Restore to a previous bookmark set"]
 

  1. Go to my.xmarks.com.

  2. Select Tools.

  3. Select "Explore & Restore Old Bookmarks".

  4. Select a backup date and time.

  5. Click "View" to display your bookmarks in a new browser  window, click "Export" to save to a file, or click "Restore" to replace your existing bookmarks with your old set.

  6. When a message appears asking you to confirm the restore, click "Yes".

  7. Following the restore, be sure to perform a download in all browsers you use to sync with Xmarks to overwrite your local bookmarks with your newly restored server set.


[/tab]
[/tabbed_section]
[/accordion-item]
[accordion-item title="Why does this happen?" id="h1"]
 

There are a number of things that can cause your bookmarks to disappear, but none of them are due to Xmarks itself. If Firefox does not shut down properly, your bookmarks file on disk can become corrupted.  There may be a problem with your profile, the set of files in which Firefox stores all of the information specific to your installation, including your bookmarks. Xmarks can't prevent these problems from happening; but we are trying to limit the damage by detecting when this problem has occurred, and by providing this information to help you recover.


 
[/accordion-item]
[/accordion]

Recover/Reset PIN

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title="Recover Your PIN" id="h0"]
 

If you've forgotten your Password Synchronization PIN, you may be able to recover it from a computer with which you are already synchronizing passwords. For example, if your home computer is correctly synchronizing passwords, you can retrieve your PIN from that computer.



Here are the steps you will need to follow to retrieve your PIN from a computer that's successfully synchronizing passwords:



  1. Open up the Firefox Settings.

  2. Click on the "Security" tab.

  3. Click on "Saved Passwords". A window showing all your saved passwords will appear.

  4. In the "Saved Passwords" window, type "PIN" into the search box. You should see an entry called "sync.foxmarks.com" (Foxmarks Sync PIN).

  5. Click on "Show Passwords" to view the PIN.


Note that this will only work if you had selected "Remember this PIN between sessions" when setting up Password Synchronization.


[/accordion-item]

[accordion-item title="Reset Your PIN" id="h1"]
 

  1. Open your Xmarks Settings from your Xmarks icon

  2. Select the Sync tab and click the "Synchronize your Passwords with LastPass" link

  3. This LastPass message will appear, select "Wait! I need to migrate my password data out of Xmarks first!"

  4. Your Xmarks Settings should now display a password option. Check Passwords and select "Reset PIN"

  5. Enter your new PIN.


[/accordion-item]
[/accordion]

Disable Chrome Bookmark Sync

[accordion openfirst=true clicktoclose=false scroll="true"]
[accordion-item title="Disable Chrome Bookmark Sync" id="h0"]
 

Google Chrome Bookmark Sync is known to break Xmarks. For this reason, we strongly recommend disabling Chrome sync.



To disable Google Chrome Sync completely, be sure to follow these steps on each computer where you've enabled the sync feature. Note that your data won't be deleted from your computer but any changes made will no longer be saved to your Google Account, instead it will be saved within Xmarks.




  1. Open Google Chrome.

  2. Click on the options menu, located in the top-right corner in the browser toolbar.

  3. Select "Settings".

  4. Under "Sign in":

    • If you see a "Sign in to Chrome" button Chrome Sync is already disabled.

    • Select "Disconnect your Google Account" to disable Chrome Sync completely. Click "Disconnect account" in the pop-up window to confirm and close.





To disable Google Chrome Bookmark Sync (just bookmark sync), be sure to follow these steps on each computer where you've enable the sync feature.




  1. Click on the options menu, located in the top-right corner in the browser toolbar.

  2. Select, "Settings".

  3. Under "Sign in", select "Advanced Sync Settings..."

  4. In the "Advanced sync preferences" pop-up window, select the drop down menu and select "Choose what to sync".

  5. Uncheck "Bookmarks".

  6. Select "OK" to save and close.


 
[/accordion-item]
[/accordion]

Sending Us Your Log File

[accordion openfirst=true scroll=true clicktoclose=true]
[accordion-item title="Sending us your log file" id="h0"]
 

If you encounter an error message, send us your log file so we can assess the error and provide you with the best solution.

Enable Logging


  1. Click the Xmarks icon.

  2. Xmarks Settings will appear.

  3. Select the "Advanced" tab.

  4. Under "Logging", check "Enable Logging".


Attach your log as a .txt file or .zip file to a support ticket.

[tabbed_section]
[tab title="Firefox"]
 


  1. In Firefox, click on the Xmarks icon

  2. Click on the "Advanced" tab, and click "Show Log File". This will open up your Xmarks logfile in a new window

  3. Copy-and-paste the file into a text file and attach it to your support ticket.


[/tab]
[tab title="Chrome"]
 

  1. Go to chrome://extensions and click the Options button to open the Settings window

  2. Select the Advanced tab and look for instructions, or just see the instructions in the advanced section below


[/tab]
[tab title="Internet Explorer"]
 

  1. In Internet Explorer, double click on the Xmarks logo in your task bar

  2. Click on the "Advanced" tab, and click "Show Log File". This will open up your Xmarks logfile in a new window

  3. Copy-and-paste the file into a text file and attach it to your support ticket.


[/tab]
[tab title="Safari"]
 

  1. Click on the Xmarks icon, then select Xmarks for Safari Settings

  2. Click on the "Help" tab, and click "Debug Report". This will create a .zip file

  3. Attach the zip file to a support ticket.


Mac Help Tab - Send Log File
[/tab]
[/tabbed_section]
[/accordion-item]
[accordion-item title="Locating your Log File the hard way via the Disk" id="h1"]
 

[tabbed_section]
[tab title="Firefox"]
 

The file is called xmarks.log. It's kept in your Firefox profile directory. See https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data to find your profile directory.
[/tab]
[tab title="Chrome"]
 


  1. To see log output, go to chrome://settings/extensions and click the link to inspect the background.html view for Xmarks. (Note: if you don't see the option to inspect anything, you'll need to check the "Developer mode" box at the top and click the grey arrow to the right of the Xmarks icon.)

  2. Click the Console Tab. Any Chrome errors will be printed in red.

  3. Left click and drag your cursor over the log to select all the content listed or Ctrl+S to save the entire log in Windows, Command+S on Mac. Then, Ctrl+C to copy.

  4. Paste the data into a plain text document and attach it to your ticket.

  5. [/tab]
    [tab title="Internet Explorer"]
     

    The log file is stored in your Xmarks user directory. To find this directory you'll need to open regedit:


    1. You can open regedit by opening the Start menu and typing regedit into the text box.

    2. Once regedit is open you'll need to navigate to: HKEY_CURRENT_USER\Software\Xmarks\IEToolbar\Settings

    3. In that folder there shoold be a setting named userdir. Double click on the setting and copy the location.

    4. Hit cancel to close the dialog and then paste the location in Windows Explorer. There shoold be a file called xmarkslog.txt in that directory.


    [/tab]
    [tab title="Safari"]
     

    The log file is stored in your home directory under Home: Library: Xmarks: xmarks.log.txt
    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [accordion-item title="Debug info Log" id="h2"]
     

    To send us a debug info log, you will have to use Safari or Internet Explorer.
    In your Xmarks settings, under 'Help', click on the button "Debug Report" to create a ZIP file to attach to the support ticket.

    xmarks debug zip report
    [/accordion-item]
    [/accordion]

    Bookmarks

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Troubleshooting Bookmarks" id="h0"]
     

    Reference these bookmark troubleshooting articles to resolve the problem you've encountered with your Xmarks bookmark set.


    • My Bookmarks Disappeared

    • Unsorted Bookmark Folders

    • Corrupted Bookmarks Database

    • Restore Old Bookmarks


    If the bookmark issue you're experiencing isn't covered in these Xmarks Help Desk articles, contact the Xmarks Support Team for further assistance.
    [/accordion-item]
    [accordion-item title="My Bookmarks Disappeared" id="h1"]
     

    If you see a problem with your bookmarks, don't fear: your bookmarks are likely to be recovered. Here are some things you can do:


    [tabbed_section]
    [tab title="Download your bookmarks from the server"]
     

    Downloading will restore your bookmarks to match their state on the Xmarks server. Note that you will lose whatever bookmarks you had on this computer before the download, so you should only perform a download if that bookmark set on the server is the set you desire.



    1. Login at my.xmarks.com to examine your bookmarks as they exist on the Xmarks server. If they look okay, download them to your computer.

    2. Select the Xmarks icon.

    3. Select Xmarks Settings.

    4. Go to the Advanced tab.

    5. Click Download Bookmarks.

    6. When a message appears asking you to confirm the overwrite of your local bookmarks, click "OK".


    [/tab]
    [tab title="Recover from a backup"]
     

    If you can not use the download feature above, the alternative is to recover your bookmarks from a backup source (like an HTML file).



    After you recover your bookmarks, you should immediately perform an upload:



    1. Select the Xmarks icon.

    2. Select Xmarks Settings.

    3. Go to the Advanced tab.

    4. Click Upload Bookmarks.

    5. When a message appears asking you to confirm the overwrite of the server's bookmarks, click "OK".


    [/tab]
    [tab title="Restore to a previous bookmark set"]
     

    1. Go to my.xmarks.com.

    2. Select Tools.

    3. Select "Explore & Restore Old Bookmarks".

    4. Select a backup date and time.

    5. Click "View" to display your bookmarks in a new browser  window, click "Export" to save to a file, or click "Restore" to replace your existing bookmarks with your old set.

    6. When a message appears asking you to confirm the restore, click "Yes".

    7. Following the restore, be sure to perform a download in all browsers you use to sync with Xmarks to overwrite your local bookmarks with your newly restored server set.


    [/tab]
    [/tabbed_section]
     

    Why does this happen? There are a number of things that can cause your bookmarks to disappear, but none of them are due to Xmarks itself. If Firefox does not shut down properly, your bookmarks file on disk can become corrupted.  There may be a problem with your profile, the set of files in which Firefox stores all of the information specific to your installation, including your bookmarks. Xmarks can't prevent these problems from happening; but we are trying to limit the damage by detecting when this problem has occurred, and by providing this information to help you recover.


    [/accordion-item]
    [accordion-item title="Unsorted Bookmark Folders" id="h2"]
     

    The Unsorted Bookmarks folder is a feature of Firefox, and is not a feature of Xmarks. It is related to the start icon that you see in your address bar. When you click the star icon once, the page you are currently on gets bookmarks and placed in the "Unsorted Bookmarks" folder.




    You can delete unwanted bookmark folders in your browser's bookmark manager or go to my.xmarks.com to manage.



    Learn how to make Firefox save bookmarks to the Bookmark Menu instead of the Unsorted Bookmark Folder here.


    [/accordion-item]
    [accordion-item title="Corrupted Bookmarks Database" id="h3"]
     

    If you see this error, it means that Firefox is reporting to Xmarks that the database files in which Firefox stores its bookmarks has become corrupted. This can be caused by improper shutdown of Firefox, or some other system problem. In general, Firefox (and Xmarks) will be unable to read from or write to the database in which Firefox stores your bookmarks until you take the action to resolve the situation.



    We recommend that you set aside the damaged database files and allow Firefox to create a new database. You can then use Xmarks to download your latest bookmarks from the server.




    1. Close Firefox completely. (Instructions on how to completely exit your Mozilla application, here.)

    2. Open the Firefox profile folder. (Instructions on how to open a profile folder, here.)

    3. Delete or rename all files named "places.sqlite", including "places.sqlite-journal" and any "places.sqlite.corrupt" files, if found.

    4. Restart Firefox.

    5. Immediately download your bookmarks from the Xmarks server:

      1. Click the Xmarks icon.

      2. Select, "Xmarks Settings".

      3. Go to the "Advanced" tab.

      4. Click, "Download Bookmarks".





    Instructions for Mac here.



    Note: Xmarks only supports stable builds. If you're running a dev build, please install a stable build until that version has been released.


    [/accordion-item]
    [accordion-item title="Restore Old Bookmarks" id="h4"]
     

    Restore a set of bookmarks from previous syncs.


    You can view, export and restore your bookmark sets:



    1. Go to my.xmarks.com

    2. Select, "Tools".

    3. Click, "Explore & Restore Old Bookmarks".

    4. Select a backup date and time.

    5. Click "View" to display a list of that bookmark set. Click "Export" to download a list of that bookmark set. Click "Restore" to replace your current bookmark set with those from the selected date and time.

    6. If you choose to restore, a pop-up message will appear to verify your selection.

    7. Click, "Yes" to continue then "OK" to reload.


    Following the restore, be sure to perform a download to all browsers syncing with Xmarks to overwrite your local sets with your newly restored server set.


     
    [/accordion-item]
    [/accordion]

    Unsorted Bookmarks Folder

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="What is this 'Unsorted Bookmarks' Folder?" id="h0"]
     

    Chicanery! Nope, the Unsorted Bookmarks folder is a feature of Firefox, and is not a feature of Xmarks. It is related to the start icon that you see in your address bar. When you click the star icon once, the page you are currently on gets bookmarks and placed in the "Unsorted Bookmarks" folder.




    You can delete unwanted bookmark folders in your browser's bookmark manager or go to my.xmarks.com to manage.



    Learn how to make Firefox save bookmarks to the Bookmark Menu instead of the Unsorted Bookmark Folder here.


    [/accordion]

    Extracting Information from the Javascript Console

    [accordion openfirst=true scroll=true clicktoclose=false]
    [accordion-item title="Extracting Information from the Javascript Console" id="h0"]
     

    If we ask you to provide information from the Javascript Console to help us debug a problem you're having, here's the procedure:


    1. Turn on Javascript error logging by going to the "about:config" page in Firefox -- that is, enter "about:config" in the Firefox address bar, the place where you normally enter a website address.

    2. In the Filter box, enter "javascript".

    3. Find the value "javascript.options.showInConsole" and set it to "true".

    4. Restart Firefox.

    5. Open the Browser Console as directed here https://developer.mozilla.org/en-US/docs/Tools/Browser_Console

    6. Press the "Clear" button.

    7. Do whatever you need to do to cause the problem to happen.

    8. Go back to the Javascript Console, select all errors that have been displayed there, and copy and paste them into an email to us. In your email, please also tell us your username and the version number of Xmarks that you're using.


     
    [/accordion-item]
    [/accordion]

    Password Manager

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title= "Xmarks Password Manager" id="h0"]
     

    The Xmarks Password Sync feature is being phased out.



    We are strongly encouraging all users to migrate to LastPass for this feature. We understand the inconvenience and are working to make the transition as smooth as possible by providing multiple export and import options for your passwords.



    LastPass is more secure, has many more features and is supported on a greater number of browsers and devices. Click here for the full list of supported browsers and devices.


    [/accordion-item]
    [accordion-item title= "Installing LastPass" id="h1"]
     

    [tabbed_section]
    [tab title="Firefox"]
     

    Install the LastPass Firefox add-on. During the initial setup wizard, you will be asked to import your data from Firefox. Do so and all of your Xmarks passwords will be automatically imported into LastPass.



    If you already have a LastPass account, login, go to your LastPass Icon > Tools > Import From > Follow the steps for Firefox Password Manager.


    [/tab]
    [tab title="Chrome"]
     

    If you're not a registered user of LastPass, you'll be able to create your account through the install wizard.



    Please make sure you are using Xmarks for Chrome v1.0.4 or greater.



    Also make sure that password sync is enabled. (Xmarks Icon > Xmarks Settings > "Sync" Tab > "Passwords" option is checked)



    You should now see "LastPass Import Wizard" as an option at the bottom of your Xmarks Icon menu.





    Click "LastPass Import Wizard" to initiate import of your Xmarks passwords to LastPass.


    [/tab]
    [/tabbed_section]
     
    [/accordion-item]
    [accordion-item title="Recover Your PIN" id="h2"]
     

    If you've forgotten your Password Synchronization PIN, you may be able to recover it from a computer with which you are already synchronizing passwords. For example, if your home computer is correctly synchronizing passwords, you can retrieve your PIN from that computer.



    Here are the steps you will need to follow to retrieve your PIN from a computer that's successfully synchronizing passwords:



    1. Open up the Firefox Settings.

    2. Click on the "Security" tab.

    3. Click on "Saved Passwords". A window showing all your saved passwords will appear.

    4. In the "Saved Passwords" window, type "PIN" into the search box. You should see an entry called "sync.foxmarks.com" (Foxmarks Sync PIN).

    5. Click on "Show Passwords" to view the PIN.


    Note: that this will only work if you had selected "Remember this PIN between sessions" when setting up Password Synchronization.


    [/accordion-item]
    [accordion-item title="Reset Your PIN" id="h3"]
     

    1. Open your Xmarks Settings from your Xmarks icon

    2. Select the Sync tab and click the "Synchronize your Passwords with LastPass" link

    3. This LastPass message will appear, select "Wait! I need to migrate my password data out of Xmarks first!"

    4. Your Xmarks Settings should now display a password option. Check Passwords and select "Reset PIN"

    5. Enter your new PIN.


    [/accordion-item]
    [accordion-item title="Restore Xmarks Passwords" id="h4"]
     

    Xmarks users may notice that the password feature has been discontinued with new versions of the Xmarks plugins. For Xmarks users who had previously used this feature, you can re-enable password sync to access all of your passwords stored in Xmarks and then import them to LastPass.



    1. Click the Xmarks Icon.

    2. Xmarks Settings will appear.

    3. Select the Sync Tab.

    4. Click "Synchronize your passwords with LastPass".

    5. Click "Wait! I need to migrate my data out of Xmarks first". Your Sync tab should now include a password option.

    6. For instructions on how to import your Xmarks password to LastPass, please see the "Installing LastPass" tab.


    [/accordion-item]
    [accordion-item title= "Restore your passwords from previous syncs:" id="h5"]
     

    1. Go to my.xmarks.com

    2. Select, "Tools".

    3. Click, "Restore Old Passwords".

    4. Select a backup date and time.

    5. Click "View" to display that password list.

    6. Enter your PIN and click "OK".


     
    [/accordion-item]
    [/accordion]

    Disabling a Proxy Server

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Disabling a Proxy Server" id="h0"]
     

    Xmarks does not work for most proxy servers. You will need to edit your Firefox network settings to disable the proxy altogether, or you can disable the proxy for just Xmarks.


    For Firefox



    1. In Firefox, click the hamburger icon to open the Settings menu. (Located in the top right corner)

    2. Click, "Options".

    3. Select the "Advanced" tab.

    4. Select the "Network" tab.

    5. Under "Connection", click "Settings".

    6. Select "No Proxy". If you must use a proxy, select "Manual Proxy Configuration" and make sure that all settings are entered properly for your proxy. Add "sync.xmarks.com" to the existing text in the "No proxy for: " field. The default values of localhost, 127.0.0.1 should be left on the list as well.

    7. Click "OK" to save.


     
    [/accordion-item]
    [/accordion]
     

    Chrome Troubleshooting

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title="Chrome Troubleshooting" id="h0"]
     

    Xmarks for Chrome occasionally runs into an internal error. This is generally caused by an Xmarks upgrade or rare bug that gets Xmarks for Chrome confused. If you're stuck in a situation that is stopping you from syncing, it's usually easiest to go to the advanced Xmarks settings and manually start a download. This will completely remove your local bookmark information and replace it with the bookmarks you have saved on our servers. This should get Xmarks for Chrome synchronizing successfully again (Note: although you will lose any changes made since your last sync. To preserve your bookmarks you can also try an upload instead of a download, although this is not as bulletproof as a download).



    If you find yourself doing this more than a couple of times, please contact us! This is a one time fix that should get everything working correctly again. If it does not, you may be encountering a new bug that we'd love to fix.


    [/accordion-item]
    [accordion-item title="Common Errors" id="h1"]
     

    [tabbed_section]
    [tab title="Invalid URL"]
     

    Unable to process Xmarks nodebookmark name: Invalid URL



    This means that the URL for listed bookmark name is invalid in Chrome. Xmarks should catch any invalid URL before attempting to write it to Chrome, but we haven't caught every edge case yet. We'd really appreciate it if you contacted us so we can figure out what case we're missing and fix it in the next release. Additionally, you can work around the issue by following these steps:



    • Login to http://my.xmarks.com

    • Hit the search button at the top and search for the offending bookmark name

    • Take a look at the URL for that bookmark. It's probably very funny looking.

    • Delete the bookmark


    Sync should work after that. But please make sure to contact us too so we can actually fix the problematic URL!



    [/tab]
    [tab title="This request exceeds available quota"]
     

    Unable to process Xmarks node bookmark name: This request exceeds available quota


    You are most likely running Xmarks sync and Chrome bookmark sync. Yes? The easiest answer is to disable Xmarks auto sync and only synchronize manually between machines. If you're not using Chrome bookmark sync, please feel free to contact us if you're running into this issue.



    [/tab]
    [tab title="Can't modify the root bookmark folders"]
     

    Unable to process Xmarks node Other Bookmarks: Can't modify the root bookmark folders


    This is probably due to an earlier Xmarks bug that accidentally created an extra "Other bookmarks" folder in your account. These steps should fix things:



    • Log in to http://my.xmarks.com

    • Look for a folder named "Other Bookmarks" in your root folder

    • Move any bookmarks one at a time from the affected folder into your root folder

    • Delete the "Other Bookmarks" folder using my.xmarks.com

    • Open Xmarks for Chrome, go to the advanced tab, and manually start a download


    [/tab]
    [tab title="Didn't find childid in parentid, usually ROOT"]
     

    Uncaught Error: didn't find childid in parentid, usually ROOT


    This is most likely caused by a recent change of data structures we are using to store your bookmark data in Chrome. The easiest way to fix this is to go to the advanced Xmarks Settings tab and manually start a download. This will replace your current bookmarks in Chrome with the most recent set you have saved on our servers. You will lose any recent changes you've made to your bookmarks in Chrome (that haven't been synchronized back yet), but it should get sync working correctly again.



    That should get everything back up and synchronizing correctly.



    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [accordion-item title="Contact Us" id="h3"]
     

    Before contacting Xmarks, take a second to look through your log file. Errors in the log file will help us track down the root issue more quickly.


    To access the log file, go to chrome://extensions/ and click the link to inspect the background.html view for Xmarks. (Note: if you don't see the option to inspect anything, you'll need to click the "Developer mode" link in the top right first.) Our log data is printed to the console, which can be toggled using the buttons at the bottom of the inspector. Any Chrome errors will be printed in red.



     
    [/accordion-item]
    [/accordion]

    Internet Explorer Troubleshooting

    [accordion openfirst=true clicktoclose=true scroll="true"]
    [accordion-item title="Internet Explorer Troubleshooting" id="h0"]
     

    If you've made it to this error page, you probably encountered an error while trying to synchronize with Xmarks for IE. The error most likely looked something like:


    We've put together this page to help you fix the error and get you back to happy synchronization!


    [/accordion-item]
    [accordion-item title="Error source" id="h1"]
     

    The first thing to look at is the error's source, listed in brackets just after XmarksException. The source tells us what kind of error happened and can be one of the following.



    [tabbed_section]
    [tab title="Windows"]
     

    This is the most common type of error and happens when Xmarks for IE runs into problems while interacting with with your IE Favorites. This can happen for a variety of reasons, but usually happens if other applications are interacting with your Favorites at the same time as Xmarks. The error's id(listed just after the source) will tell you exactly what caused the error. That id matches up to a Windows error number, which you can find here. Additionally, the error's message should include a path to the file that is causing problems. Some common errors are:




    • Error 2 (file not found): Something happened to a file while we were trying to manipulate it. Usually attempting to sync again will fix this problem

    • Error 5 (access denied): Xmarks doesn't have permission to write to the specified file. This usually means that the file has read only access. You can work around this problem by (a) deleting the Favorite in IE if you don't care about it or (b) going to the file in Windows Explorer, view the Properties, and uncheck "Read Only" attributes.

    • Error 32 (sharing violation): Another program is attempting to access your Favorites as well. Do you have any other Favorite synchronization programs running? They may conflict with Xmarks. If you do, try disabling the other application and synchronizing again. (And let us know if that fixes the problem, we'd love to hear of any conflicting applications!) Another common issue is that Windows' indexing service causes conflicts. You can disable indexing on your Favorites folder by right-clicking on the folder in Windows Explorer, selecting Properties, then clicking the Advanced button. Disable the checkbox that says "Index this folder for faster searching" and try synchronizing again.


    There are also a few generic things you can try. First, restarting your machine might help. Occasionally files get stuck in a complicated state and Xmarks doesn't know what to do about it. Restarting your machine will reset everything for you. If that doesn't fix things, you may have to delete the problem file manually. You can do this by navigating to the path specified in the error message. After removing the file, you can do a manual download (from the advanced Xmarks dialog) to get your local Favorites back in sync with what we have stored on the server.


    [/tab]

    [tab title="Windows_shell and Windows_auth"]
     

    Windows shell and authentication errors are Windows error that don't use the standard error id format. These are both uncommon error states. The best way to get started is to note the the error ID and error message, then visit our support forums.


    [/tab]

    [tab title="Network"]
     

    Network errors are usually caused when Xmarks for IE can't connect to the internet. This means either (a) you've lost your network connection or you have some firewall installed that's prevent Xmarks from sending requests to our servers. The first steps you can take to solve this problem are to first verify that your internet connection works. Additionally, if you have a firewall, make sure it allows Xmarks to send information.


    If you're having network issues while attempting to sign in, you can try turning off encryption (from the advanced Xmarks dialog).


    [/tab]

    [tab title="Internal"]
     

    Internal errors occur when Xmarks runs into an unexpected problem. If this is happening during a synchronization it may mean that Xmarks has gotten a bit confused. The easiest way to attempt to set things straight is to go to the Advanced settings and do a Download. (Note: this will replace your current Favorites with what you have saved on our servers!) If that doesn't clear things up the best place to get started is in the support forums.


    [/tab]
    [/tabbed_section]

    [/accordion-item]
    [accordion-item title="Authentication Issues" id="h3"]
     

    If you're using Home or Starter versions of Windows*, Xmarks may not be able to save your user name and password data. This means that every time you restart Windows you'll need to reenter your Xmarks user information. We are working on a permanent solution, but in the mean time there is a very technical work around available:




    • Open regedit and navigate to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

    • You should see a key named Xmarks in that location

    • Edit the Xmarks key's value, adding -u [your user name] -p [your password] after the -q flag

    • Restart Windows and you should now be automatically authenticated with Xmarks.


    * Versions affected: Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Starter, and Windows XP Home Edition



    [/accordion-item]
    [accordion-item title="Support forums" id="h3"]
     

    Sadly, this page won't solve every problem. Fortunately, you can get additional support on our official support forums! Take a look to see if anyone else has asked the same question. If not, start a new thread and someone from Xmarks should get back to you shortly. Make sure to include the error's source, id, and message to ensure we can help as best as possible.


     
    [/accordion-item]
    [/accordion]

    Forgotten Password

    [accordion openfirst=true clicktoclose=false scroll="true"]
    [accordion-item title="Forgotten Password" id="h0"]
     

    If you have forgotten your password, follow this link to send yourself a temporary link to login.



    Or follow these steps:



    1. Go to the Xmarks Home Page.

    2. Click "Login".

    3. Select "Forgot Your Password".

    4. Enter your Xmarks email into the text field.

    5. Click "Send Login Link".

    6. Check your email.


     
    [/accordion-item]
    [/accordion]

    Errors

    [accordion openfirst=true clicktoclose=true scroll="true"]
    [accordion-item title="Error: Unknown error 400" id="h0"]
     

    If you receive this error during your first synchronization with Xmarks, it may mean that your bookmark file has a recoverable corruption in it. This problem may have been present but dormant in your bookmarks for quite a while.



    One likely fix for this problem is to perform an upload from the affected computer to the Xmarks server. You can do so by going to the Xmarks icon > Xmarks Settings > Advanced tab > Upload Bookmarks. This will overwrite the Xmarks server with the bookmarks on this computer, though, so make sure that any bookmarks on the Xmarks server are represented on other computers of yours--you can view your Xmarks server bookmarks by visiting http://my.xmarks.com/



    Once you've uploaded your bookmarks from one computer, you can then safely merge that upload with the bookmarks on other computers when they next synchronize--if you'd like to initiate a manual sync, you can do so via Xmarks icon > Synchronize Now.



    Another possible tack for repairing this problem yourself can be found below (Found Corrupt Bookmark Data).



    Another possibility is that a firewall or anti-malware software is interfering with Xmarks's ability to contact the synchronization server--we've seen more than one instance of this with Threatfire.



    [/accordion-item]
    [accordion-item title="Error: Found Corrupt Bookmark Data" id="h1"]
     

    NOTE: This page was only relevant for VERY early versions of Xmarks running under Firefox 2; chances are it's not relevant to any problem you're experiencing currently.



    If you receive this message, it means that Xmarks has detected a problem in the internal structure of your bookmarks that will prevent your bookmarks from being synced.



    [tabbed_section]
    [tab title="Automatic fix (easy)"]
     

    The easiest way to fix this problem is to install the most recent version of Xmarks (2.0.39+), which automatically deals with this issue. Upgrade your Xmarks version here.



    [/tab]
    [tab title="Manual fix"]
     

    As an alternative, you can manually clean-up your bookmark structure by exporting and then re-importing your bookmarks as follows:




    1. Export your bookmarks. Open the Firefox bookmark manager by selecting Organize Bookmarks from the Firefox Bookmarks menu. Then select File / Export and choose a file to which you can export your bookmarks.

    2. Delete your current bookmarks. In the right-hand pane of the bookmark manager, select all your bookmarks (ctrl-a on Windows, cmd-a on Mac OSX) and de-select (Ctrl-click on Windows, cmd-click on Mac?) your "Bookmarks Toolbar" folder (this folder cannot be deleted while it is set as your toolbar folder). Click the delete icon in the top row of the bookmark manager to delete all of your bookmarks. Go into your "Bookmarks Toolbar" folder and delete all of the bookmarks inside in the same manner.

    3. Import your bookmarks. Select File / Import. If offered a choice, indicate that you want to import from a file. Select the file that you exported to in step 1 above.

    4. Fix your toolbar. Select your newly imported "Bookmarks Toolbar" folder in the right-hand pane. Then select Edit / Set as toolbar folder in the menu. Then, delete the old (now empty) "Bookmarks Toolbar" folder.

    5. Upload your fixed bookmarks. Open the Xmarks Settings dialog (from the Firefox Tools menu, click Xmarks / Settings...). On the Advanced page, click "Upload Now."



    This process should repair the corruption in your bookmark file and allow you to sync properly.



    [/tab]
    [/tabbed_section]

    [/accordion-item]
    [accordion-item title="Error: Excluded Password Error" id="h2"]
     

    This error will occur in the following situation:




    1. You create a Sync Profile and assign it to a computer, e.g. create "Work" and assign it to my office desktop.

    2. Then you exclude a password or bookmark from it, e.g. "www.paypal.com".

    3. Then when you're at work, you log into that excluded site and save the password or add the bookmark, e.g. log into "www.paypal.com" and click on "save password" while on the office desktop.



    At this point you should see an "Excluded Password Error". The problem is that you told this computer to exclude "paypal.com" via the Sync Profiles, but later decided to either save that password or add that site anyways. Until you resolve this issue, Xmarks will not sync.



    To resolve this problem, do one of the following:


    1. Xmarks icon > Xmarks Settings > Advanced tab > Download Bookmarks.

    2. Or, visit my.xmarks.com and edit the Sync Profile assigned to this computer to include that password.



     
    [/accordion-item]
    [/accordion]

    Duplicate Bookmarks

    [accordion openfirst=true scroll=true clicktoclose=true]
    [accordion-item title= "Duplicate Bookmarks" id="h1"]
     

    Running other bookmark sync extensions in addition to Xmarks is know to break Xmarks and cause major interference such as duplicate bookmars. We strongly recommend disabling.
    To disable sync programs completely, be sure to follow these steps on each computer. Note that your data will not be deleted from your computer but any changes made will no longer be saved, instead it will be saved within Xmarks.



    [/accordion-item]
    [accordion-item title= "How to disable Firefox Sync" id="h2"]
     

    [tabbed_section]
    [tab title="Windows"]

    1. Open Firefox

    2. Click on the Firefox menu in the upper right corner (three horizontal lines)

    3. Click, "Options"

    4. Select the "Sync" tab

    5. Uncheck the "Bookmarks" option


    [/tab]
    [tab title="Mac"]

    1. Open Firefox.

    2. Click on the Firefox menu in the upper right corner (three horizontal lines)

    3. Click, "Preferences".

    4. Select the "Sync" tab

    5. Uncheck the "Bookmarks" option


    [/tab]
    [/tabbed_section]
    [/accordion-item]

    [accordion-item title= "How to disable Google Chrome Sync" id="h3"]
     

    1. Open Google Chrome.

    2. Click on the settings icon (this icon appears as three horizontal lines), located in the top-right corner in the browser toolbar.

    3. Select, "Sign in to Chrome".

    4. Under "Advanced Sync Settings", select "Choose specific items to sync" in the drop down menu.

    5. Uncheck  "Bookmarks" to disable.

    6. Click "OK" to save your settings.


    [/accordion-item]
    [accordion-item title= "How to disable iCloud" id="h4"]
     

    1. Open "Systems Preferences".

    2. Select the "iCloud" icon.

    3. Uncheck "Safari".

    4. Close "Systems Preferences".


    [/accordion-item]
    [accordion-item title= "Duplicate Remover" id="h2"]
     

    Run the De-duplicator to detect and remove all duplicate bookmarks, empty duplicate folders and adjacent separators.




    1. Go to my.xmarks.com

    2. Select, "Tools".

    3. Select, "Deduplicate Bookmarks".

    4. A new tab will appear with three options:

      1. Xmarks Bookmarks Duplicate Remover

      2. Xmarks Empty Folder Remover

      3. Xmarks Adjacent Separator Remover



    5. Select the tool(s) that fits your need to start the detection process.

    6. Follow the instructions given to select how you want to identify your duplicates. Xmarks will automatically select the appropriate bookmarks to delete. You can then fine-tune which items should be deleted by individual checking or un-checking them.

    7. Click, "Delete" to continue.

    8. Click, "OK" in the confirmation dialogue to continue with the delete.

    9. Click, "OK" to confirm the successful delete.


    Perform a download in all browsers you use to sync with Xmarks following the duplicate remover to update your local sets with your newly deduplicated server set.


     
    [/accordion-item]
    [/accordion]

    Uninstalling and Deleting

    [accordion openfirst=true scroll=true clicktoclose=false]
    [accordion-item title= "Uninstalling and Deleting" id="h1"]
     


    Before you complete the following steps to uninstall Xmarks or delete your account, please contact us at Support to see whether we can help you address you issue:  http://www.xmarks.com/about/help




    If you find that you need to uninstall Xmarks or delete your account, we ask that you leave us feedback so that we can either help you resolve the problems you're experiencing or use your comments to continue making improvements.


    [/accordion-item]
    [accordion-item title= "Uninstalling Xmarks" id="h2"]
     

    [tabbed_section]
    [tab title="Firefox 3"]

    1. On the Firefox Tools menu, select "Add-ons".

    2. At the top of the window that opens, click "Extensions".

    3. Find the item titled "Xmarks" and click it (if you have a lot of extensions installed, you may have to scroll to find it).

    4. Click the "Uninstall" button at the bottom of the window.

    5. Firefox will ask you if you to confirm the de-installation; click OK.

    6. Restart Firefox.


    [/tab]
    [tab title="Firefox 4+"]


    1. On the Firefox Tools menu, select "Add-ons".

    2. Click the "Extensions" tab on the left.

    3. Find the item titled "Xmarks" and click it (if you have a lot of extensions installed, you may have to scroll to find it).

    4. Click the "Remove" button on the right side of the Window.

    5. Restart Firefox.


    [/tab]
    [tab title="Safari under OSX"]


    1. If you don't still have the original download for the software, download it again.

    2. Run the uninstall application included in the download.



    If you're an OS X power user, you can try the manual uninstall process, too:




    1. Delete the Xmarks for Safari application.

    2. Delete the /Library/PreferencePanes/Xmarks.prefPane folder.

    3. Delete ~/Library/Xmarks in your home directory (not strictly required).


    [/tab]
    [tab title="Internet Explorer"]


    1. From the Windows Start menu, select "Control Panel".

    2. In the control panel find the uninstall icon (for Vista users it should say "Uninstall a program"; for 'XP' users it should say "Add / Remove Programs").

    3. Select "Xmarks Favorites Synchronizer" from the program list and click the uninstall button.





    Alternatively, if you select "All Programs" from the Start Menu you should be able to navigate to the Xmarks folder. That folder includes an uninstall link.




    If the uninstall process reports it cannot find a valid installation package, you can download the older versions here (you will need to edit the version number in the URL): https://static.xmarks.com/clients/ie/xmarks-installer-for-ie-1.1.4.msi



    [/tab]
    [tab title="Google Chrome"]


    1. Visit chrome://extensions/

    2. Find the Xmarks extension in the list and click Remove.

    3. Then, select Uninstall in the pop-up window to confirm.



    [/tab]
    [/tabbed_section]
    [/accordion-item]
    [accordion-item title= "Deleting Your Xmarks Account" id="h2"]
     


    To delete your synchronization account:


    1. Please be sure to export and save all of your data before deleting your account.

    2. Go to http://login.xmarks.com/account

    3. Provide your username and password to login.

    4. Click Delete Account under Account Options.

    5. Click Delete Account and follow the instructions to delete your account.




    Note that this process is irreversible and your username will no longer be available.  Also, you should uninstall the software from every device you used with Xmarks.



    If you don't remember your password, recover your password here then follow the steps above to delete.


     
    [/accordion-item]
    [/accordion]

    Privacy Policy

    [accordion openfirst=true scroll=true clicktoclose=false]
    [accordion-item title= "Privacy Policy" id="h1"]
     


    Your privacy, and the privacy of all registered users of Xmarks, is important to us. Accordingly, we have adopted the following privacy policy. Our policy is based on the principles of notice, choice, access and security in the collection and use of all information regarding our users and their activities at our site.






    Notice
    This policy tells you, among other things, what information we gather from you how we may use or disclose that information and our efforts to protect it. Please read this policy carefully, and feel free to contact us at support@xmarks.com if you have any questions regarding its contents. We may change this policy at any time to correct technical or typographical errors, to increase your rights and protections or to comply with laws. If we change this policy in a way that reduces your rights or protections or adds new types of disclosures, we will provide notification before such changes would apply to information collected from or about you.


    Types of Information Collected
    In connection with your use of our site, we ask for and may collect a variety of information from and about you in different ways. For example, when you register to use our site, we ask for and store your name and email address. In addition, when you use Xmarks to synchronize your bookmarks with our server, we collect information such as the date and time of synchronization, your IP address, which version of our software you are using, and other information related to the transaction. As an intermediary in the synchronization process, we collect and store your bookmarks. We may also collect the information you disclose in any of our chat rooms, blogs, wiki pages, discussion groups, bulletin boards, and emails you send to us.




    Use of Cookies
    Use of our site may require that you accept the use of cookies, which are small data files that our Web site sends to your browser for storage on your computer’s hard drive. We use cookies to protect confidential data, track activity at our site and better serve your needs and interests.





    Use of Information
    We use your personally identifying information to register you as a user of the site and to control access to your bookmarks. We may use your email address to contact you directly to alert of you of technical problems with your account, or, unless you opt out, to contact you regarding Xmarks services or products. (To opt out at any time, please log into your account.) We will never sell your email address to 3rd parties. We may also associate your personally identifying information with information we collect about your preferences and activities at the site, such as the particular pages you request at the site or other transactions you effect through the site in order to vary the content you receive in future visits to the site.




    We may analyze in aggregate the bookmarks of all users in order to deliver services of interest to other users. Such aggregate analysis will always exclude any personally identifying information. For instance, if we notice that many users are suddenly bookmarking a new site, we may display that site in a list of “hot sites.”





    Disclosure of Information
    We may disclose information to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others’ rights or to prevent harm.





    Choice
    You may choose to delete your account at any time. Instructions on how to delete your account are available here.




    You may also choose to uninstall Xmarks from your computer at any time. Instructions on how to uninstall Xmarks are available here.





    Access
    At any time after you have created an account on our site, you may log in to your account at http://www.xmarks.com/ to view information about your account and make changes to such information. Once those changes are confirmed, any new item of information will replace the corresponding information previously provided.




    Security
    Please remember that you play a valuable part in security as well. Your password to access our site, which you select at registration, should never be shared with anyone and should be changed frequently. And, after you have finished using our site, you should log off and exit your browser so no unauthorized persons can use our site with your name and account information. Remember that any information you voluntarily disclose on-line in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate Web sites that are linked to or from our site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites’ policies before revealing any sensitive or personal information.




    Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.



    This file last modified October 24, 2006.




    [/accordion-item]
    [/accordion]