Xmarks User Manual An easy to understand guide on how to use Xmarks.

My Bookmarks Disappeared

If you see a problem with your bookmarks, don't fear: your bookmarks are likely to be recovered. Here are some things you can do:

Download your bookmarks from the Xmarks Server

Downloading will restore your bookmarks to match their state on the Xmarks server. Note that you will lose whatever bookmarks you had on this computer before the download, so you should only perform a download if that bookmark set on the server is the set you desire.

1. Login at my.xmarks.com to examine your bookmarks as they exist on the Xmarks server. If they look okay, download them to your computer.
2. Select the Xmarks icon.
3. Select Xmarks Settings.
4. Go to the Advanced tab.
5. Click Download Bookmarks.
6. When a message appears asking you to confirm the overwrite of your local bookmarks, click "OK".

Recover from a Backup

If you can not use the download feature above, the alternative is to recover your bookmarks from a backup source (like an HTML file).

After you recover your bookmarks, you should immediately perform an upload:

1. Select the Xmarks icon.
2. Select Xmarks Settings.
3. Go to the Advanced tab.
4. Click Upload Bookmarks.
5. When a message appears asking you to confirm the overwrite of the server's bookmarks, click "OK".

Restore to a previous bookmark set

1. Go to my.xmarks.com.
2. Select Tools.
3. Select "Explore & Restore Old Bookmarks".
4. Select a backup date and time.
5. Click "View" to display your bookmarks in a new browser  window, click "Export" to save to a file, or click "Restore" to replace your existing bookmarks with your old set.
6. When a message appears asking you to confirm the restore, click "Yes".

Why does this happen?

There are a number of things that can cause your bookmarks to disappear, but none of them are due to Xmarks itself. If Firefox does not shut down properly, your bookmarks file on disk can become corrupted.  There may be a problem with your profile, the set of files in which Firefox stores all of the information specific to your installation, including your bookmarks. Xmarks can't prevent these problems from happening; but we are trying to limit the damage by detecting when this problem has occurred, and by providing this information to help you recover.