We respect your privacy! Xmarks uses only anonymous, aggregated bookmark data, so your private bookmarks are safe. You can also choose here to prevent your bookmarks from being used in any fashion.
If we ask you to provide information from the Javascript Console to help us debug a problem you're having, here's the procedure:
- Turn on Javascript error logging by going to the "about:config" page in Firefox -- that is, enter "about:config" in the Firefox address bar, the place where you normally enter a website address.
- In the Filter box, enter "javascript".
- Find the value "javascript.options.showInConsole" and set it to "true".
- Restart Firefox.
- Open the "Error Console" found in Firefox's Tools menu (called Javascript Console in Firefox 1.5)
- Press the "Clear" button.
- Do whatever you need to do to cause the problem to happen.
- Go back to the Javascript Console, select all errors that have been displayed there, and copy and paste them into an email to us. In your email, please also tell us your username and the version number of Xmarks that you're using.
If you've forgotten your Password Synchronization PIN, you may be able to recover it from a computer with which you are already synchronizing passwords. For example, if your home computer is correctly synchronizing passwords, you can retrieve your PIN from that computer.
Here are the steps you will need to follow to retrieve your PIN from a computer that's successfully synchronizing passwords:
- Open up the Firefox Settings.
- Click on the "Security" tab.
- Click on "Saved Passwords". A window showing all your saved passwords will appear.
- In the "Saved Passwords" window, type "PIN" into the search box. You should see an entry called "sync.foxmarks.com" (Foxmarks Sync PIN).
- Click on "Show Passwords" to view the PIN.
Note that this will only work if you had selected "Remember this PIN between sessions" when setting up Password Synchronization.
If you receive this error during your first synchronization with Xmarks, it may mean that your bookmark file has a recoverable corruption in it. This problem may have been present but dormant in your bookmarks for quite a while.
One likely fix for this problem is to perform an upload from the affected computer to the Xmarks server. You can do so by going to the Xmarks icon > Xmarks Settings > Advanced tab > Upload Bookmarks. This will overwrite the Xmarks server with the bookmarks on this computer, though, so make sure that any bookmarks on the Xmarks server are represented on other computers of yours--you can view your Xmarks server bookmarks by visiting
http://my.xmarks.com/
Once you've uploaded your bookmarks from one computer, you can then safely merge that upload with the bookmarks on other computers when they next synchronize--if you'd like to initiate a manual sync, you can do so via Xmarks icon > Synchronize Now.
Another possible tack for repairing this problem yourself can be found below (Found Corrupt Bookmark Data).
Another possibility is that a firewall or anti-malware software is interfering with Xmarks's ability to contact the synchronization server--we've seen more than one instance of this with Threatfire.
Error: Found Corrupt Bookmark Data
NOTE: This page was only relevant for VERY early versions of Xmarks running under Firefox 2; chances are it's not relevant to any problem you're experiencing currently.
If you receive this message, it means that Xmarks has detected a problem in the internal structure of your bookmarks that will prevent your bookmarks from being synced.
Automatic fix (easy)
The easiest way to fix this problem is to install the most recent version of Xmarks (2.0.39+), which automatically deals with this issue. Upgrade your Xmarks version
here.
Manual fix
As an alternative, you can manually clean-up your bookmark structure by exporting and then re-importing your bookmarks as follows:
- Export your bookmarks. Open the Firefox bookmark manager by selecting Organize Bookmarks from the Firefox Bookmarks menu. Then select File / Export and choose a file to which you can export your bookmarks.
- Delete your current bookmarks. In the right-hand pane of the bookmark manager, select all your bookmarks (ctrl-a on Windows, cmd-a on Mac OSX) and de-select (Ctrl-click on Windows, cmd-click on Mac?) your "Bookmarks Toolbar" folder (this folder cannot be deleted while it is set as your toolbar folder). Click the delete icon in the top row of the bookmark manager to delete all of your bookmarks. Go into your "Bookmarks Toolbar" folder and delete all of the bookmarks inside in the same manner.
- Import your bookmarks. Select File / Import. If offered a choice, indicate that you want to import from a file. Select the file that you exported to in step 1 above.
- Fix your toolbar. Select your newly imported "Bookmarks Toolbar" folder in the right-hand pane. Then select Edit / Set as toolbar folder in the menu. Then, delete the old (now empty) "Bookmarks Toolbar" folder.
- Upload your fixed bookmarks. Open the Xmarks Settings dialog (from the Firefox Tools menu, click Xmarks / Settings...). On the Advanced page, click "Upload Now."
This process should repair the corruption in your bookmark file and allow you to sync properly.
Error: Excluded Password Error
This error will occur in the following situation:
- You create a Sync Profile and assign it to a computer, e.g. create "Work" and assign it to my office desktop.
- Then you exclude a password or bookmark from it, e.g. "www.paypal.com".
- Then when you're at work, you log into that excluded site and save the password or add the bookmark, e.g. log into "www.paypal.com" and click on "save password" while on the office desktop.
At this point you should see an "Excluded Password Error". The problem is that you told this computer to exclude "paypal.com" via the Sync Profiles, but later decided to either save that password or add that site anyways. Until you resolve this issue, Xmarks will not sync.
To resolve this problem, do one of the following:
- Xmarks icon > Xmarks Settings > Advanced tab > Download Bookmarks.
- Or, visit my.xmarks.com and edit the Sync Profile assigned to this computer to include that password.
Your privacy, and the privacy of all registered users of Xmarks, is important to us. Accordingly, we have adopted the following privacy policy. Our policy is based on the principles of notice, choice, access and security in the collection and use of all information regarding our users and their activities at our site.
Notice
This policy tells you, among other things, what information we gather from you how we may use or disclose that information and our efforts to protect it. Please read this policy carefully, and feel free to contact us at support@xmarks.com if you have any questions regarding its contents. We may change this policy at any time to correct technical or typographical errors, to increase your rights and protections or to comply with laws. If we change this policy in a way that reduces your rights or protections or adds new types of disclosures, we will provide notification before such changes would apply to information collected from or about you.
Types of Information Collected
In connection with your use of our site, we ask for and may collect a variety of information from and about you in different ways. For example, when you register to use our site, we ask for and store your name and email address. In addition, when you use Xmarks to synchronize your bookmarks with our server, we collect information such as the date and time of synchronization, your IP address, which version of our software you are using, and other information related to the transaction. As an intermediary in the synchronization process, we collect and store your bookmarks. We may also collect the information you disclose in any of our chat rooms, blogs, wiki pages, discussion groups, bulletin boards, and emails you send to us.
Use of Cookies
Use of our site may require that you accept the use of cookies, which are small data files that our Web site sends to your browser for storage on your computer’s hard drive. We use cookies to protect confidential data, track activity at our site and better serve your needs and interests.
Use of Information
We use your personally identifying information to register you as a user of the site and to control access to your bookmarks. We may use your email address to contact you directly to alert of you of technical problems with your account, or, unless you opt out, to contact you regarding Xmarks services or products. (To opt out at any time, please log into
your account.) We will never sell your email address to 3rd parties. We may also associate your personally identifying information with information we collect about your preferences and activities at the site, such as the particular pages you request at the site or other transactions you effect through the site in order to vary the content you receive in future visits to the site.
We may analyze in aggregate the bookmarks of all users in order to deliver services of interest to other users. Such aggregate analysis will always exclude any personally identifying information. For instance, if we notice that many users are suddenly bookmarking a new site, we may display that site in a list of “hot sites.”
Disclosure of Information
We may disclose information to fulfill certain legal and regulatory requirements or if we believe, in good faith, that such disclosure is legally required or necessary to protect others’ rights or to prevent harm.
Choice
You may choose to delete your account at any time. Instructions on how to delete your account are available
here.
You may also choose to uninstall Xmarks from your computer at any time. Instructions on how to uninstall Xmarks are available
here.
Access
At any time after you have created an account on our site, you may log in to your account at
http://www.xmarks.com/ to view information about your account and make changes to such information. Once those changes are confirmed, any new item of information will replace the corresponding information previously provided.
Security
Please remember that you play a valuable part in security as well. Your password to access our site, which you select at registration, should never be shared with anyone and should be changed frequently. And, after you have finished using our site, you should log off and exit your browser so no unauthorized persons can use our site with your name and account information. Remember that any information you voluntarily disclose on-line in any news or message postings, discussion groups or chat rooms may be collected and used by others without your permission. Furthermore, if you provide any information to parties who operate Web sites that are linked to or from our site, different rules may apply to their collection, use or disclosure of your personal information. We encourage you to review these sites’ policies before revealing any sensitive or personal information.
Regardless of the precautions taken by you or by us, "perfect security" does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk.
This file last modified October 24, 2006.
Please note that all ratings and reviews will be made public on your profile page. To view your profile page: navigate to your account settings and select "View Profile Page".
Once you submit the login data, Xmarks will launch your searchable menu.
Your Sync tab should now include a password option. 
